Medical Receptionist (Full Time with Benefits) Gilbert, AZ

Marathon Health; Gilbert (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen im Gesundheitswesen sucht einen engagierten medizinischen Empfangsmitarbeiter für die Unterstützung der Patientenverwaltung. Diese spannende Rolle umfasst die Verwaltung von Anrufen, die Begrüßung von Patienten und die Planung von Terminen, um eine hervorragende Patientenerfahrung zu gewährleisten. In einem dynamischen Umfeld werden Sie Teil eines Teams, das sich der Verbesserung der Gesundheitsversorgung verschrieben hat. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Kostenlose Mitgliedschaften

Versicherungsoptionen

401k-Match

Bezahlte Freizeit

Finanzielle Coaching

Qualifications

• 1-3 Jahre Erfahrung in einer medizinischen Einrichtung erforderlich.
• Kenntnisse in elektronischen Patientenakten und Microsoft 365 erforderlich.

Responsibilities

• Verwaltung der Telefonanrufe und Begrüßung der Patienten.
• Terminplanung zur Optimierung der Patientenzufriedenheit.
• Sicherstellung der Vertraulichkeit und Einhaltung der HIPAA-Vorschriften.

Skills

Kommunikationsfähigkeiten

Kundenservice

Zeitmanagement

Organisation

Kritisches Denken

Education

High School Diploma oder GED

Associate Degree in Healthcare

Tools

Elektronische Patientenakten

Microsoft 365

Job description

Medical Receptionist (Full Time with Benefits) Gilbert, AZ

Join to apply for the Medical Receptionist (Full Time with Benefits) Gilbert, AZ role at Marathon Health.

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

About The Job

Provide administrative support at Marathon Health centers. Responsible for front office including reception and general departmental support. Answer calls and greet visitors, assist with appointments, maintain calendars, create professional correspondence and documents, process mail and packages, maintain supplies, and collect and reconcile payments.

Essential Duties & Responsibilities

1. Answer incoming calls, validate member status, respond to emails or electronic messages, and refer questions to medical staff as needed. Assist with form completion and refer difficult questions to medical staff.
2. Greet patients and visitors in person or on the phone.
3. Schedule appointments to optimize patient satisfaction, provider time, and room utilization.
4. Notify providers of patient arrivals, review service delivery against schedule, and remind providers of delays.
5. Answer patient questions, anticipate anxieties, and provide comfort.
6. Ensure availability and retrieval of patient records for providers.
7. Maintain patient accounts by updating personal and financial information.
8. Collect co-pays, reconcile credit card and cash payments, and prepare deposits.
9. Complete prior authorization paperwork, fax referrals, or perform similar administrative duties.
10. Keep the front reception area clean and professional, manage office supplies, and coordinate deliveries.
11. Assist Medical Assistants with Electronic Medical Record data entry and document uploads.
12. Maintain confidentiality and adhere to HIPAA regulations.
13. Perform other duties as assigned.

Qualifications

High school diploma or GED required, with 1-3 years of related experience in a medical office or an equivalent combination of education and experience. An associate degree in healthcare is preferred. Proficiency in electronic medical records and Microsoft 365 tools is required.

Desired Attributes

• Excellent communication skills.
• Strong customer service and teamwork abilities.
• Good time management, multi-tasking, and prioritization skills.
• Flexibility and adaptability in a fast-paced environment.
• Organizational skills and attention to detail.
• Critical thinking and problem-solving skills.
• Discretion and confidentiality in handling sensitive information.

Pay Range: $19.00-22.00/hr. The actual offer may vary based on location, experience, and skills.

We accept applications until the position is filled. To apply or learn more, visit our careers page.

Benefits

• Health and Well-Being: Free memberships, insurance options, HSA, FSA, and voluntary plans.
• Financial Support: Competitive pay, 401k match, financial coaching.
• Lifestyle: Paid time off, holidays.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industries: Hospitals and Healthcare