Medical Receptionist: Full-time or Part-time

Dominion Health Family Wellness Center; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Dominion Health Family Wellness Center in Charlotte, NC is seeking an experienced medical receptionist to join our front desk team. You will greet patients, verify demographics and insurance, assist with forms, and manage appointments using our EHR system.

You will handle billing tasks, collect co-pays, process payments, and support physicians with referrals and document handling while maintaining a clean, organized reception area and delivering compassionate patient care.

Qualifications

• High school diploma or equivalent required; medical assistant program preferred.
• Minimum of 4 years as a medical receptionist in primary care or family medicine.
• Experience with ECW software preferred.
• BLS certification preferred.

Responsibilities

• Greet and check in patients, ensuring a welcoming experience.
• Verify demographics and insurance information; schedule appointments.
• Collect co-pays, process payments, and reconcile daily receipts.
• Answer calls, route messages, and support physicians.
• Maintain organized patient records and front desk area.

Skills

Compassion

Communication

Organization

Multitasking

Problem solving

Education

High school diploma or equivalent

Medical assistant program preferred

BLS certification preferred

Tools

ECW software

Microsoft Office

EHR systems

Job description

Essential Functions:

Patient Interaction & Scheduling

• Greet and check in patients promptly and courteously, ensuring a welcoming experience.
• Verify and update patient demographics and insurance information.
• Assist patients with completing forms and answering inquiries.
• Schedule, confirm, and manage patient appointments and follow-up visits using Electronic Health Record (EHR) systems.
• Address patient concerns and inquiries or elevate them to the appropriate staff member as needed.

Administrative & Billing Support

• Answer and route phone calls professionally, respond to voicemails, and relay messages to physicians.
• Collect co-pays, process payments, and issue receipts; reconcile payments at the end of the day.
• Assist with insurance verification, pre-authorizations, and processing claims accurately.
• Maintain and update patient records in the EHR system, ensuring accuracy and confidentiality.
• Manage daily schedules to optimize patient flow and physician availability.
• Fax, scan, and file documents as needed, ensuring records are well-organized.

Operational Support

• Coordinate communication between patients, physicians, and office staff to ensure smooth clinic operations.
• Prepare charts and files for daily appointments.
• Assist with referrals and prior authorizations as required.
• Maintain a clean, organized front desk and waiting area, promoting a professional environment.
• Monitor and order front desk supplies to support daily operations.

General Office Duties

• Collaborate with office staff and physicians to enhance workflow and patient care delivery.
• Participate in staff meetings, training sessions, and quality improvement initiatives.
• Ensure compliance with policies, procedures, and regulatory requirements to uphold patient safety.
• Perform other duties as assigned to support the practice.

Knowledge, Skills, and Abilities:

• Ability to have compassion, empathy, and dedication to patient well-being.
• Excellent verbal and written communication skills, with strong interpersonal, organizational, and documentation abilities to effectively interact with various departments and individuals.
• Proficiency in using office productivity software and electronic health record systems.
• Ability to solve problems timely and ensure prompt resolution.
• Ability to work effectively and efficiently in a growing and changing environment, and skilled at multi-tasking.

Education and Experience:

• High school diploma or equivalent required; completion of a medical assistant program preferred.
• Previous experience in primary care, outpatient, or family medicine setting required.
• Proficiency in Electronic Clinical Works (ECW) software preferred.
• Current Basic Life Support (BLS) certification preferred.
• Minimum of 4 years working as a medical receptionist required.

Physical and Mental Requirements:

Physical Demands

• While performing the duties of this job, the employee is regularly required to sit, talk, or listen.
• The employee is frequently required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms to assist patients and/or clinic staff.
• Occasionally assists with moving wheelchair bound patients, clinical equipment, and office supplies up to 35 pounds.

Mental Demands

• Ability to problem solve.
• Ability to work under pressure or in stressful situations.
• Ability to make quick decisions.
• Ability to multi-task
• Ability to use discretion and sensitivity.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition to those essential functions identified above, individuals in this position are also responsible for performing other duties or tasks that may be assigned.

The organization retains the discretion to add or change the essential job functions of this position at any time without notice.