Medical Receptionist (Full-time) - Multi-Specialty Clinic Broadway Location (Boulder, CO)

Boulder Medical Center; Boulder (CO); On-site; Full time

Job summary

A leading medical center in Boulder is seeking a full-time Medical Receptionist to provide exceptional customer service and manage patient scheduling. Ideal candidates will have a strong background in customer service, excellent communication skills, and experience in a healthcare environment. Join a team dedicated to making a positive impact in the community while benefiting from a supportive work environment and comprehensive benefits package.

Benefits

Medical, dental, and vision insurance

401(k) plan

Paid Time Off (PTO)

Flexible spending account

RTD EcoPass

Paid holidays

Qualifications

• Must have at least one year of previous work experience involving public contact.
• Strong ability to maintain phone etiquette using tact and diplomacy.
• Must be able to read, write, and understand English.

Responsibilities

• Answers the telephone promptly and evaluates patient needs.
• Manages all phone functionalities such as transfers and placing callers on hold.
• Schedules, reschedules or cancels appointments according to provider preference.

Skills

Customer Service

Communication

Data Entry

Professionalism

Medical Terminology Knowledge

Education

High school diploma or equivalent

Associates Degree or some college coursework in Business or Healthcare Administration

Job description

Medical Receptionist (Full-time) - Multi-Specialty Clinic Broadway Location (Boulder, CO)

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Medical Receptionist (Full-time) - Multi-Specialty Clinic Broadway Location (Boulder, CO)

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Job Description

Are you seeking a professional opportunity that offers a friendly and positive work environment where you can work with helpful colleagues? Do you want to make a positive impact on your community while advancing your career? Look no further than Boulder Medical Center (BMC)!

Job Description

Are you seeking a professional opportunity that offers a friendly and positive work environment where you can work with helpful colleagues? Do you want to make a positive impact on your community while advancing your career? Look no further than Boulder Medical Center (BMC)!

BMC is a local, independent, and physician-owned medical group with over 20 primary and specialty care departments, 90 providers, and 325+ clinical and support professionals. Since our founding by 10 physicians in 1949, we have grown and evolved to meet the needs of Boulder County and beyond.

We currently have clinics located in Boulder (2 locations), Louisville, Longmont, and Erie.

Summary

Boulder Medical Center (BMC) is seeking customer service oriented candidates to join our Receptionist team! This position is Full time benefit eligible working 40 hours per week Monday - Friday and is based at the BMC Broadway location (2750 Broadway St. Boulder, CO 80304). Below is a list of the different specialties BMC provides outpatient care for at this site location (other site locations will have different specialties represented).

• Allergy
• Audiology
• Dermatology
• Family Medicine
• Gastroenterology
• Internal Medicine
• Neurology
• Ophthalmology
• Optical Services
• Orthopedics
• Otolaryngology - ENT
• Podiatry
• Rheumatology
• Urgent Care
• Urology
  
  

Job Perks

• Full-time employees are eligible for medical / dental / vision, flexible spending, and company-paid life insurance as well as several voluntary benefit options, RTD EcoPass, 401(k), Paid Time Off (PTO) and six (6) paid holidays annually.
• Part-time employees are eligible for medical / dental / vision, company-paid life insurance, voluntary benefits, RTD EcoPass, 401(k), and holiday pay (if regularly scheduled to work on an observed holiday).
• Day shift schedules.
• Experience working with both primary care and specialty care clinics.
  
  

Job Duties

• Answers the telephone promptly, evaluating patient needs to determine appointment type.
• Summarizes appointment details prior to ending the phone call.
• Manages all phone functionalities such as transfers, placing callers on hold, forwarding phone to afterhours message system, etc.
• Accurately records patient name, numbers and demographic information using correct spelling and punctuation.
• Schedules / reschedules / cancel appointments according to provider preference and scheduling protocol.
• Navigatesand operates Electronic Medical Records system, arriving patient for appointments andinputting relevant information as needed.
  
  

Required Experience

• Must use good judgment, professionalism and discretion when screening telephone calls, answering inquires and relaying appropriate information.
• Ability to work under pressure and maintain phone etiquette using tact and diplomacy.
• Must have excellent customer service and communication skills.
• Strong computer and data entry skills.
• Must possess strong grammar and spelling ability as well as the ability to read, write and understand the English language.
• Neat, well-groomed appearance and courteous manner.
• Knowledge of medical terminology and HIPAA compliance, preferred.
  
  

Education

• High school diploma or equivalent
• Associates Degree or some college coursework in Business or Healthcare Administration, preferred.
  
  

Experience

• One (1) year of previous work experience involving public contact, preferably with heavy phone experience.
• Previous experience with patient scheduling in a hospital or clinic setting preferred.
• Bi-lingual ability (Spanish), a plus.
  
  

The starting hourly pay range for this position is commensurate with experience:

• $17.19 - $22.92/hour (full pay range is $17.19 - $25.79)
  
  

This position will be posted for a minimum of three days, subsequently until filled.

Location:

• Boulder, CO.
  
  

Keyword: Medical Administrative Assistant, Secretary, Receptionist, Medical, scheduler, patient intake, patient coordinator, front desk, patient access, patient service specialist, patient scheduler,

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Medical Practices

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