Medical Receptionist, Full-Time

American Family Care; Hendersonville (TN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Mental Health & Prescription Coverage

HSA with employer contributions

Disability + Life Insurance

401(k) with Employer Match

Paid Time Off starting at 152 hours/yr

Employee Assistance Program

Uniform Allowance

Verizon Discount

Job summary

American Family Care is seeking a Medical Receptionist to verify insurance, counsel patients on costs, and manage front-desk operations in a fast-paced urgent care setting. You will be the face of AFC, greeting patients with warmth, while ensuring accurate records and HIPAA compliance.

The role emphasizes insurance verification, billing resolution, and patient financial counseling, with opportunities to grow into Billing/Revenue roles as AFC expands nationwide.

Qualifications

• Experience with insurance verification and medical billing is required.
• Ability to explain costs and billing processes to patients clearly.
• Detail-oriented with high accuracy in insurance IDs.
• Experience as Medical Receptionist, Administrative Assistant, or in a medical office/cust. service role.
• Tech-savvy with medical billing software and EMR systems.

Responsibilities

• Master Insurance Verification: verify coverage before services; prevent denials.
• Excel at Financial Counseling: explain costs and billing processes to patients.
• Solve Billing Problems: identify and resolve discrepancies before impacting revenue.
• Drive Patient Satisfaction: deliver excellent service during financial conversations.
• Be the Face of AFC: greet patients warmly and professionally.
• Own the Front Desk Flow: process payments, schedule appointments, and manage check-ins.
• Protect Patient Information: maintain HIPAA-compliant records.

Skills

Insurance verification

Billing knowledge

Customer service

HIPAA compliance

Financial counseling

EMR systems

Medical billing software

Education

High school diploma

X-Ray Tech certification

Medical Assistant certification

Tools

Medical billing software

EMR systems

Job description

Welcome to the internal careers page for American Family Care's corporate-operated urgent care centers across AL, CT, FL, GA, MA & TN!

When you join the American Family Care team, you play a critical role in our mission to provide the best patient care experience in the urgent care space.

We hope you will find a role here that speaks to you. Our Talent Acquisition team is passionate about bringing our patient care experience to life, and we are thrilled to see you here. We look forward to connecting with you live!

Urgent Care Front Desk Insurance & Billing SUPERHERO WANTED! (Guaranteed at least 36 Hours Per Week)

At American Family Care, we're not just treating patients – we're revolutionizing how people access healthcare. As the nation's leading urgent care provider with over 400 clinics across 26 states, we're looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach.

Why Your Insurance Verification Skills Matter Most

You're not just answering phones – you're our revenue protection specialist and patient financial counselor. As our front desk receptionist, your precision with insurance verification directly impacts both patient experience AND our clinic's financial health. We're specifically looking for someone who excels at resolving insurance and billing challenges while maintaining high patient satisfaction.

Let's be direct: We need someone exceptional at insurance verification and revenue recovery. Your ability to accurately verify coverage, explain costs clearly to patients, and ensure clean claims will be your most valuable contribution.

What You'll Actually Do

• Master Insurance Verification: Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture
• Excel at Financial Counseling: Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand
• Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue
• Drive Patient Satisfaction: Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters
• Be the Face of AFC: Greet patients with the warmth and professionalism that makes AFC stand out in healthcare
• Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins with lightning efficiency
• Protect Patient Information: Maintain organized records while strictly following HIPAA regulations

This Role is Perfect for You If:

• You have experience with insurance verification and medical billing (non-negotiable!).
• You can explain complex insurance concepts to frustrated patients with empathy and clarity.
• You're obsessively detail-oriented – a single digit error in an insurance ID can cost thousands.
• You've worked as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting.
• You're tech-savvy with medical billing software and EMR systems.
• You have excellent problem-solving skills and can find billing solutions that work for both patients and the clinic.
• You maintain a positive attitude even when dealing with challenging financial conversations.

What's In It For You:

• Develop highly marketable skills in medical billing and insurance - some of the most in-demand talents in healthcare.
• Receive specialized training in insurance verification and patient financial counseling.
• Make a dual impact: help patients navigate healthcare costs while ensuring our clinic remains financially healthy.
• Build transferable clerical and revenue cycle management skills that are valuable across the healthcare industry.
• Be part of healthcare innovation that's expanding nationwide.
• Clear Career Path: Grow with AFC into roles like Billing Specialist, Revenue Cycle Analyst, or Front Desk Supervisor — or move into clinic leadership and management as we continue expanding to 500+ locations.

We take care of the people who take care of our patients. As a full-time team member, you’ll receive:

• Mental Health & Prescription Coverage
• Health Savings Account (HSA) with employer contributions
• Short & Long-Term Disability + Life Insurance
• 401(k) with Employer Match
• Paid Time Off starting at 152 hours/year
• Employee Assistance Program (free counseling sessions)
• Uniform Allowance + Verizon Discount + More

The Details:

• Schedule: Full-time with flexible shifts (some evenings/weekends)
• Requirements:
  • High school diploma preferred; X-Ray Tech, Medical Assistant or related certification is a plus
  • Active BLS certification required or must be obtained within defined onboarding period.

We invest in your well-being so you can bring your best self to work—every shift, every patient.

Compensation

At AFC, we are committed to fair and transparent compensation practices. The anticipated pay range for this position is $16-18 per hour. Actual compensation may vary based on a variety of factors, including but not limited to relevant experience, skills, education, certifications, internal equity, and market conditions. We take a holistic approach to compensation that reflects the value each team member brings to our organization.

AFC is an Equal Opportunity Employer and makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills, and we believe that diversity drives innovation and excellence in patient care.

AFC is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request accommodation during the application or interview process, please contact us at [e-mail].