Medical Receptionist: FT Days

Firelands-Health; Sandusky (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Retention bonus: $1,500

Tuition reimbursement

Health, dental and vision insurance

401(k)

Paid time off

Job summary

Firelands Health in Sandusky, OH is seeking a Patient Accounts Specialist to welcome patients, verify insurance, collect co-pays, and maintain daily billing records across multiple practice sites.

The role requires prior ambulatory medical office experience, CPR certification, and strong PC skills (Outlook, Excel, Word). You’ll support billing, authorizations, referrals, and AR processes, while maintaining HIPAA compliance and patient service excellence.

Qualifications

• High school graduate; vocational education preferred.
• Experience in medical ambulatory setting.
• Current CPR certification or obtained within 3 months of employment and maintained.
• Proficient in the use of personal computers with strong typing skills. Skilled in the use of Microsoft Outlook, Excel, and Word is desired.

Responsibilities

• Greets patients, vendors, and visitors and notifies appropriate staff of arrival.
• Operates telephone console to route calls and place outgoing calls.
• Schedules patient appointments and verifies insurance information.
• Obtains current insurance coverage and prior authorizations as needed.
• Maintains daily records for timely billing and notifies patients of account status.
• Assists in accounts receivable management and data entry for the Central Billing Office.
• Uses collection reports to keep accounts receivable current.
• Maintains patient records and supports privacy and HIPAA guidelines.
• Answers phones professionally and directs callers according to clinic guidelines.
• Maintains waiting area and administrative supplies.
• Demonstrates competence in communication, professionalism, and organizational skills.

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

Job description

Description

Position Highlights:

• Retention Bonus: $1,500!
• Lifestyle: Sandusky was voted “Best Coastal Small Town in America". You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.
• Work/life: You will find support to help you manage your personal life while building a career.
• Employee-centric: Tuition reimbursement, loan forgiveness, comprehensive major medical, dental and vision insurance, paid time off, 401(k), health and wellness offerings, monthly employee events, and more.

About Firelands Health:

Our goal at Firelands Health is to be the best & preferred independent healthcare employer for the Sandusky Bay region.

Firelands Health is the area’s largest and most comprehensive resource for quality medical care. We are “big enough to care for you, and small enough to care about you”. We are locally managed and governed as a not-for-profit healthcare facility, serving the counties of Erie, Ottawa, Sandusky, and Huron, covering a regional service area with over 300,000 residents. Our mission is to provide excellent healthcare, promote community wellness, and improve the lives we serve.

Our Core ACE Values: Attitude: We choose to be positive and inclusive every day. Commitment: We are committed to exceed the expectations of those we serve. Enthusiasm: We will work passionately to make a difference.

Position Summary:

Responsible for performing a variety of duties including but not limited to: greeting patients, vendors, and other visitors and notifying appropriate staff of their arrival, operating telephone console to route incoming calls and place outgoing calls, scheduling of patient appointments, obtaining current and accurate insurance information each visit, verifying coverage through insurance company, obtaining pre-certifications or prior authorizations as needed, maintaining daily accurate records for timely billing of accounts, notifying patients of account status and payments due using collection techniques to assist in keeping accounts receivable current. Assigned to a specific practice but may need to assist in covering other practice sites.

What you will do:

• Obtains, verifies, updates and scans patient information and provides support services to patients and medical staff
• Verifies patient’s current insurance coverage through insurance websites
• Collects and posts co-pays and past due balances, and completes any necessary forms obtaining signatures as necessary
• Obtains prior authorizations and pre-certifications as needed
• Manages referrals through EMR
• Follows all incentive guidelines by helping the practice meet a variety of incentive program goals, including Meaningful Use and Patient Centered Medical Home
• Performs daily banking through Virtual Merchant and FRMC cashiers
• Prepares a daily financial spreadsheet for practice
• Ensure the submission of timely, accurate and complete information to the Central Billing Office
• Uses collection management reports to keep accounts receivable current
• Looks for instances of Red Flag Identity theft patterns and reports potential threats to Privacy Officer
• Requests, locates, sends and receives patient medical records according to federal, state or local guidelines
• Maintains medical appointments for patients
• Answers phones in a pleasant manner, screens calls following clinic guidelines to appropriately and expeditiously direct caller
• Maintains clean, orderly waiting area including patient message board, children’s area, and reading materials
• Organizes and maintains an inventory system to ensure adequate levels of supplies with emphasis on patient care and cost containment
• Demonstrates Competence related to the application of our core values.
• Practices all facets of Health & Safety
• Demonstrates competence in communication, professionalism, organizational and analytical skills, and technical/professional skills and knowledge in performance of duties and responsibilities rendered to the customer population served.

What you will need:

• High school graduate; vocational education preferred.
• Experience in medical ambulatory setting.
• Current CPR certification or obtained within 3 months of employment and maintained.
• Proficient in the use of personal computers with strong typing skills. Skilled in the use of Microsoft Outlook, Excel, and Word is desired.
• Eligibility: All employees must be able to provide proof of their identity and their right to work in the United States. As a condition of employment, employee will have annual tuberculin testing. Initial testing upon hire will consist of a 2-step tuberculin test, symptom survey, or chest x-ray. Employees can elect to have the Hepatitis vaccine or sign a wavier to decline due to prior vaccination.
• Must possess a valid State of Ohio motor vehicle operator's license and insurable under Firelands auto policy. Employee must provide proof of personal automobile liability insurance coverage upon request.
• Successful completion of a 90 day get-acquainted period.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.