Medical Receptionist - Fresh Meadows

VillageMD; New York; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a compassionate team dedicated to reshaping healthcare through connection and innovation. As a Patient Service Representative, you'll play a vital role in providing exceptional customer service and support to patients at CityMD. Your responsibilities will include welcoming patients, managing their intake process, and ensuring a smooth experience from arrival to care. This position offers a unique opportunity to make a difference in the lives of patients while working in a dynamic, supportive environment. If you're passionate about healthcare and enjoy helping others, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Life Insurance

Disability Insurance

Vision Insurance

401k Savings Plan

Qualifications

• Experience in high-volume service industry preferred.
• Ability to interact effectively with patients and staff.

Responsibilities

• Greeting and welcoming patients with exemplary service.
• Coordinating patient intake and managing paperwork.
• Processing medical insurance information and payments.

Skills

Customer Service

Communication Skills

Detail-oriented

Computer Proficiency

Bilingual Skills

Education

High School Degree or GED

Job description

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all.We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD. The person in this position is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the patient. This individual responds to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person and is responsible for all paperwork associated with patient registration.

Essential Functions/Responsibilities

• Greeting and welcoming patients

• Organizing and coordinating patient in-take and other appointments

• Accurately enters/updates patient information in system

• Assisting patients with completion of paperwork when necessary

• Scanning, updating and filing medical records

• Answering phone calls, questions, etc. in a prompt and polite manner

• Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)

• Handling cash and co-payments accurately and responsibly

• Providing outstanding customer service to every patient

• Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.

Qualifications

• A High School Degree or GED

• Happy, welcoming, and can-do attitude with patients and coworkers

• Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred

• Excellent verbal, written, and interpersonal communication skills

• Detail-oriented and a team player

• Computer Proficiency and superior keyboarding skills (approximately 55 wpm)

• Flexible/adaptable nature to work in a continuously evolving environment

• Passion for helping others in a healthcare environment

• Ability to effectively interact with physicians, patients and other staff members

• Bilingual language skills required or preferred based on site location.

Physical requirements

Ability to sit and stand for periods of time. Heavy computer use required.

Pay Range $18.25/hr

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

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About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Companyprovides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

OurCompanycares about the safety of our employees and applicants.Our Companydoes not use chat rooms for job searches or communications.Our Companywill never request personal information via informal chat platforms or unsecure email.Our Companywill never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at selectOur Companylocations during regular business hours only. For information on job scams, visit,https://www.consumer.ftc.gov/JobScamsor file a complaint athttps://www.ftccomplaintassistant.gov/.