Medical Receptionist - Fresh Meadows

Summit Medical Group; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a compassionate community dedicated to enhancing healthcare delivery. As a Patient Service Representative, you'll be the welcoming face for patients, ensuring they receive outstanding service from the moment they arrive. Your role is pivotal in coordinating patient intake and managing essential paperwork, all while fostering a positive environment. This position offers a unique opportunity to make a difference in people's lives and contribute to a team that values innovation and care. If you have a passion for helping others and thrive in a dynamic setting, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Savings Plan

Life Insurance

Disability Insurance

Qualifications

• Experience in high-volume service industry preferred.
• Ability to interact effectively with patients and staff.

Responsibilities

• Welcome and register patients with exemplary customer service.
• Coordinate patient intake and manage paperwork efficiently.

Skills

Customer Service

Communication Skills

Detail-oriented

Bilingual Skills

Education

High School Degree or GED

Tools

Computer Proficiency

Job description

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights, and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD. The person in this position is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the patient. This individual responds to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person, and is responsible for all paperwork associated with patient registration.

Essential Functions/Responsibilities

• Greeting and welcoming patients
• Organizing and coordinating patient intake and other appointments
• Accurately entering/updating patient information in the system
• Assisting patients with the completion of paperwork when necessary
• Scanning, updating, and filing medical records
• Answering phone calls, questions, etc., in a prompt and polite manner
• Processing medical insurance information, verifying patient eligibility, and addressing any patient questions about insurance (liaise with Billing department as appropriate)
• Handling cash and co-payments accurately and responsibly
• Providing outstanding customer service to every patient
• Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.

Qualifications

• A High School Degree or GED
• Happy, welcoming, and can-do attitude with patients and coworkers
• Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office, or retail environment) preferred
• Excellent verbal, written, and interpersonal communication skills
• Detail-oriented and a team player
• Computer Proficiency and superior keyboarding skills (approximately 55 wpm)
• Flexible/adaptable nature to work in a continuously evolving environment
• Passion for helping others in a healthcare environment
• Ability to effectively interact with physicians, patients, and other staff members
• Bilingual language skills required or preferred based on site location

Physical requirements

• Ability to sit and stand for periods of time. Heavy computer use required.

Pay Range $18.25/hr

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of the position.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages, and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. We will never request personal information via informal chat platforms or unsecure email. We will never ask for money or an exchange of money, banking, or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.

About the company

Summit Medical Group is one of the largest physician-owned multispecialty medical practices in the country. In addition to its 250,000-square-foot main campus, the Group has 67 satellite offices in central and northern New Jersey. It employs more than 600 staff members and provides comprehensive healthcare services.