Medical Receptionist Float

MultiCare Health System; Tacoma (WA); On-site; USD 30,000 - 43,000; Full time

Job summary

MultiCare Health System is seeking a Medical Receptionist Float to support the Mary Bridge Pediatric network across Tacoma and surrounding clinics. You will be the first contact for patients and families, handling greeting, phone calls, scheduling, and registration in a fast-paced pediatric setting.

Ideal candidates possess post-high school office procedures, at least one year of clerical or receptionist experience, and strong customer service skills.

Qualifications

• Post high school office procedures preferred.
• Minimum one year clerical and/or receptionist experience.
• Customer service experience required.

Responsibilities

• Greet patients and families in person and over the phone.
• Answer, screen and direct calls; route inquiries appropriately.
• Schedule appointments, registrations and basic visit workflows.
• Process payments and maintain accurate batch balancing where needed.
• Operate standard front-office equipment with discretion and professionalism.

Skills

Customer service

Clerical work

Phone etiquette

Education

Medical Office Certificate

Medical Assistant

Job description

## Medical Receptionist FloatApplylocations: Tacoma, Washingtontime type: Full timeposted on: Posted Todayjob requisition id: JR81092**Where kids and families are always first** At MultiCare Mary Bridge Children’s Hospital & Health Network, caring for kids is more than what we do — it’s our purpose. As the state-designated Level II Pediatric Trauma Center and the only pediatric hospital in Washington’s South Sound, we provide a comprehensive network of care designed specifically for children and adolescents. Our vision is to be the safest, highest-quality place for children to receive care, where every child has a medical home and every family feels supported.**FTE:** 1.0, **Shift:** Day, **Schedule:** Primarily Monday- Friday, occasional evening and weekend hours may be required.**Locations:**This position will support our Mary Bridge Pediatric Outreach, Specialty, Urgent Care, and Primary Care Clinics and may be assigned in the following locations:\* Gig Harbor\* Tacoma\* Auburn\* Covington\* Federal Way\* Renton\* Puyallup\* Olympia\* Silverdale**Position Summary**The Medical Receptionist is the first in-person point of contact for a patient on behalf of the medical practice. They are responsible for all aspects of front office duties assigned by a clinic. Duties include variations of, receptionist duties—greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. This is an intermediate level position requiring excellent customer service skills. It is highly visible, requiring discretion, good judgment, a pleasant and professional manner and articulate phone voice. Internal and external contacts include patients, families, co-workers, physicians and the general public. **Requirements*** Post high school office procedures preferred* Minimum one (1) year of clerical and/or receptionist experience; or six (6) months in a medical setting* Customer service experience* Degree or relevant Certificate (e.g., Medical Office Assistant, Medical Assistant, Health Unit Coordinator) may be substituted for experience**About Mary Bridge Children’s** For more than 70 years, MultiCare Mary Bridge Children’s Hospital & Health Network has cared for children and families across the South Sound. Anchored by an 82-bed pediatric hospital in Tacoma, Mary Bridge offers a Level IV Neonatal Intensive Care Unit, a 24-hour pediatric-only Emergency Department and a state-designated Level II Pediatric Trauma Center. As a comprehensive pediatric health network, Mary Bridge delivers expert, family-centered care across inpatient, outpatient and specialty services, supported by multidisciplinary teams dedicated to the unique needs of every child and family we serve. **Why Mary Bridge Children's?** **Built for children and families** Delivering care designed specifically for kids and the families who support them, with a strong focus on family-centered care. **Award-winning care** Named a Top Children’s Hospital by The Leapfrog Group, earning this national recognition six times in the past eight years, with physicians consistently recognized on Top Doctors lists by Seattle Magazine, Seattle Met and the Tacoma News Tribune. **Growing for the future** A new pediatric hospital and medical office building designed to support the future of children’s care. **Well-being and support** Generous time off, wellness resources and programs designed to help you maintain balance in your work and life. **Living our values** Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other. **Pacific Northwest lifestyle** Work and live where natural beauty, adventure and strong community connections are part of everyday life. **Pay and Benefit Expectations**We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $21.68 - $31.20 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.Associated benefit information can be viewed here.### Health Is Calling### About UsMultiCare is a not-for-profit health care organization with more than 28,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho. MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization. Thirteen hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washington — Overlake Medical Center, Navos Behavioral Health Hospital, Valley Hospital, Yakima Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital. Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.### Join Our Talent NetworkJoin our talent network by creating a simple profile with us and we'll see if you're a fit for any current openings!### Create a Job Alert!Don't see an opening that fits your current preferences? Create a job alert for the type of job you're looking for, and we'll notify you when one gets posted! Click here to create a Job Alert.### MultiCare is an Equal Opportunity EmployerMultiCare provides equal employment opportunity to all employees and job applicants. We do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an external job applicant who requires reasonable accommodation in the job application process, please contact the Employee Resource Center (ERC) at 253-403-6947 and we will assist you with submitting a ticket to initiate your request for accommodation. If you are a current employee, you can submit an ERC ticket or call the ERC for assistance.