Medical Receptionist - ENT

MultiCare Health System; Washington, Puyallup (District of Columbia, WA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Medical Receptionist to be the first point of contact for patients. This role requires excellent customer service skills and professionalism, as you will assist patients with scheduling, registration, and various office tasks. Join a dynamic team dedicated to healing and community well-being, and enjoy a supportive environment that values integrity and collaboration. With a comprehensive benefits package and a commitment to employee growth, this position offers a fulfilling career path in the heart of Washington's largest community-based health system.

Benefits

Medical Insurance

Dental Insurance

Retirement Plan

Paid Time Off

Qualifications

• 1+ year of clerical/receptionist experience or 6 months in a medical setting.
• Strong customer service skills and professionalism required.

Responsibilities

• Greet patients and assist with registration and scheduling.
• Answer phones, direct calls, and handle payment posting.

Skills

Customer Service

Clerical Skills

Office Procedures

Education

Medical Office Assistant Certification

High School Diploma

Job description

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

Position Details

FTE: 1.0, Shift: Day, Schedule: Monday - Friday

Position Summary

The Medical Receptionist is the first in-person point of contact for patients on behalf of the medical practice. Responsibilities include greeting patients, answering phones, directing calls, assisting patients and families, scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation, and operating basic office equipment. This is an intermediate position requiring excellent customer service skills, discretion, good judgment, professionalism, and a clear phone voice. Internal and external contacts include patients, families, co-workers, physicians, and the public.

Requirements

• Post-high school office procedures preferred
• Minimum one (1) year of clerical and/or receptionist experience; or six (6) months in a medical setting
• Customer service experience
• Degree or relevant certification (e.g., Medical Office Assistant, Medical Assistant, Health Unit Coordinator) may substitute for experience

Our Values

As a MultiCare employee, you'll embody our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness, and Joy. These principles guide our patient care and organizational culture.

Why MultiCare?

• Belonging: Creating a true sense of belonging for all caregivers
• Mission-driven: Committed to partnering for healing and a healthy future
• Market leadership: Washington state's largest community-based health system
• Employee-centric: Named Forbes "America's Best Employers by State" in 2023
• Technology: "Most Wired" health care system for 15 consecutive years
• Leading research: MultiCare Institute for Research & Innovation with 40 years of groundbreaking research
• Lifestyle: Live and work in the scenic Pacific Northwest

Pay and Benefits

We offer a comprehensive benefits package, including competitive salary, medical, dental, retirement, and paid time off. The pay range is $20.07 - $28.87 USD, influenced by experience, skills, and certifications. Pay may also reflect union contract steps if applicable. More benefit information can be viewed here.