Medical Receptionist - Employee Assistance Program

St. Luke’s Health Network, Inc.; Schlichter (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Luke’s Health Network, Inc. is seeking a Medical Receptionist to support the front desk and clinic operations. The role requires managing patient check-in, scheduling, payments and triage to clinical staff, ensuring smooth daily workflow.

The candidate should have a high school diploma or equivalent, with at least one year of healthcare experience and comfort using computer-based scheduling and EHR systems. Training provided; equal opportunity employer.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year experience in healthcare preferred.
• Proficiency with computers and medical office software; strong organizational skills.

Responsibilities

• Maintain outpatient clinical and medical schedules using computer and manual methods.
• Liaison between client registration and clinicians with scheduling follow-up appointments.
• Answer the reception lines and manage appointments or triage to staff as needed.
• Take payments and check clients in for appointments; reschedule as requested.
• Review schedules and ensure all services for the clinical team are ready for next day.

Skills

Customer service

Communication

Computer skills

Education

High school diploma or equivalent

Associates degree preferred

Tools

EHR software

Scheduling software

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

Hours: Monday, Tuesday and Thursday from 5:00 PM to 9:00 PM or 4:00 PM to 8:00 PM.

The Medical Receptionist is responsible for performing office duties, record keeping functions, and receptionist duties, administrative and follow-up functions in order to assist in the operation of a medical office.

JOB DUTIES AND RESPONSIBILITIES

• Maintain a team of outpatient clinical and medical schedules using computer and manual methods.
• Liaison between client registration and clinicians with scheduling follow-up appointments and psychiatric evaluations.
• Answer the secretarial support line and managing appointments or triaging to appropriate other staff to manage the call.
• Take payments and check clients in for appointments. Reschedule all medical appointments and others as requested.
• Maintain clinical and medical caseloads. Monitor for inactivity and accuracy.
• Review previous day's schedules to facilitate no show letters are completed, medical staff appointments are coded as indicated on the superbills, and that all services for the clinical team are marked ready to complete.
• Review medical charts for next day services to ensure all information is ready for medical staff.
• Type correspondence, memos, or other project assignments as requested.

PHYSICIAL AND SENSORY REQUIREMENTS

Requires sitting, standing and walking for extended periods of time (up to 8 hours at time). Requires continual use of fingers for patient care, writing and computer entry. Routinely uses upper extremities; occasional requirement to lift up to 25 pounds. Occasionally push cart with supplies up to 30 pounds. Occasionally push wheelchair with patient weighing up to 325 pounds. Regularly requires ability to stoop, bend and reach above shoulder level. Requires ability to hear normal conversation and good general, near and peripheral vision.

EDUCATION

High School diploma or equivalent required. Associates Degree or graduate of accredited medical assistant/administrative training program preferred.

TRAINING AND EXPERIENCE

Minimum of one year experience in the healthcare field required. Computer proficiency, organizational skills, f lexibility in meeting multiple demands in fast paced work environment required.

St. Luke's University Health Network is an Equal Opportunity Employer.