Medical Receptionist - Employee Assistance Program

St. Luke’s University Health Network; Schlichter (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Luke's University Health Network in Pennsylvania seeks a Medical Receptionist to support front-desk operations in a busy outpatient setting. You will manage schedules, greet patients, process payments, and coordinate with clinicians.

The role requires a High School diploma or equivalent, healthcare exposure, and strong computer and organizational skills. Evening shifts are available, and a customer-service mindset is essential.

Qualifications

• High School diploma or equivalent required.
• Associates Degree or graduate of accredited medical assistant/administrative training program preferred.
• Minimum of one year experience in the healthcare field required.
• Computer proficiency, organizational skills, and flexibility in fast-paced environments are essential.

Responsibilities

• Maintain outpatient clinical and medical schedules using computer and manual methods.
• Liaison between client registration and clinicians with scheduling follow-up appointments and evaluations.
• Answer the secretarial support line and triage calls to appropriate staff.
• Take payments and check clients in for appointments.
• Reschedule medical appointments and maintain clinical and medical caseloads.
• Review schedules and prepare for next-day services and charting.

Skills

Healthcare experience

Computer proficiency

Organizational skills

Education

High School diploma

Associates degree preferred

Tools

Scheduling software

Microsoft Office

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

Hours: Monday, Tuesday and Thursday from 5:00 PM to 9:00 PM or 4:00 PM to 8:00 PM.

The Medical Receptionist is responsible for performing office duties, record keeping functions, and receptionist duties, administrative and follow-up functions in order to assist in the operation of a medical office.

JOB DUTIES AND RESPONSIBILITIES:

• Maintain a team of outpatient clinical and medical schedules using computer and manual methods.
• Liaison between client registration and clinicians with scheduling follow-up appointments and psychiatric evaluations.
• Answer the secretarial support line and managing appointments or triaging to appropriate other staff to manage the call.
• Take payments and check clients in for appointments.
• Reschedule all medical appointments and others as requested.
• Maintain clinical and medical caseloads.
• Monitor for inactivity and accuracy.
• Review previous day's schedules to facilitate no show letters are completed, medical staff appointments are coded as indicated on the superbills, and that all services for the clinical team are marked ready to complete.
• Review medical charts for next day services to ensure all information is ready for medical staff.
• Type correspondence, memos, or other project assignments as requested.

PHYSICAL AND SENSORY REQUIREMENTS:

Requires sitting, standing and walking for extended periods of time (up to 8 hours at time).

Requires continual use of fingers for patient care, writing and computer entry.

Routinely uses upper extremities; occasional requirement to lift up to 25 pounds.

Occasionally push cart with supplies up to 30 pounds.

Occasionally push wheelchair with patient weighing up to 325 pounds.

Regularly requires ability to stoop, bend and reach above shoulder level.

Requires ability to hear normal conversation and good general, near and peripheral vision.

EDUCATION:

High School diploma or equivalent required.

Associates Degree or graduate of accredited medical assistant/administrative training program preferred.

TRAINING AND EXPERIENCE:

Minimum of one year experience in the healthcare field required.

Computer proficiency, organizational skills, flexibility in meeting multiple demands in fast paced work environment required.

St. Luke's University Health Network is an Equal Opportunity Employer.

Founded in 1872, St. Luke's University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke's hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke's Children's Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally. St. Luke's is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row. Learn More Here.