Medical Receptionist - Colon & Rectal Surgery Ann Arbor

Trinity Health; Ann Arbor (MI); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Day-one benefits

Career growth

Supportive culture

Meaningful work

Job summary

Trinity Health IHA Medical Group seeks a customer-focused Medical Receptionist to be the first point of contact for patients, ensuring a positive experience while supporting efficient office operations and excellent patient care.

You will welcome patients, verify registration and insurance, schedule and manage appointments, answer phones, and assist with MyChart and communications. Based in Livonia, MI, with day‑one benefits and a collaborative culture.

Qualifications

• High School Diploma or GED required.
• Billing 101 completed.
• Course work in insurance/billing preferred but not required.

Responsibilities

• Handle complex billing issues.
• Create and administer Reception schedules.
• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.
• Oversees daily work queues.
• Serve as Collections Advocate.
• Handle moderate billing issues with patients.

Skills

Customer service

Communication

Phone handling

Billing understanding

Education

High School Diploma or GED

Billing 101

Tools

MyChart

Scheduling software

Job description

Employment Type: Full time Shift: Day Shift Description: Medical Receptionist Deliver Outstanding Service to Every Patient! Trinity Health IHA Medical Group is looking for a customer-focused Medical Receptionist to join our team. In this role, you'll serve as the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care. Serves as point person for Reception team.

What You'll Do:

• Handles complex billing issues.
• Creates and administers Reception schedules.
• Trains new Reception employees.
• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.
• Oversees daily work queues.
• Serves and Collections Advocate.
• Handles moderate billing issues with patients.

General Requirements:

• EDUCATION: High School Diploma or GED.
• Successful completion of Billing 101.
• Course work in insurance/billing, medical practice education or seminars are preferred, but not required.
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: 1-2 years of experience in a medical or physician office or customer service environment preferred.

Why Join Trinity Health IHA Medical Group?

• Day‑one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team‑oriented workplace culture.
• Meaningful work helping patients access the care they need.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you’re passionate about helping others and providing exceptional customer service, we’d love to hear from you. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not‑for‑profit, faith‑based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well‑being services.

Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.