Medical Receptionist - Bilingual (English/Spanish)

St. Jude Neighborhood Health Center; Orange (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA benefits

Dependent care FSA

Mental Health/EAP

Job summary

St. Jude Neighborhood Health Center in Orange, CA is seeking an outstanding Medical Receptionist to join our outpatient clinics.

The role requires bilingual English/Spanish communication and proficiency with EPIC EMR, with duties across patient registration, scheduling, and front-desk operations. The position offers full-time hours from 8:00 am to 5:00 pm, Monday through Saturday, with the unique responsibility of driving the Mobile Unit (RV) at least once per week.

Qualifications

• High School Graduate or GED.
• One or more years of experience as a receptionist in outpatient healthcare preferred.
• Experience with computers and automated scheduling is a plus.
• Knowledge of medical terminology and healthcare insurance is helpful.

Responsibilities

• Greet patients and visitors, register demographics and insurance information, and update forms as needed.
• Review provider schedules and pre-register new patients with packets and history forms.
• Schedule visits with accurate ICD-10 codes and manage changes, wait lists, and reschedules.
• Answer phone calls, route messages, and handle prescription refill requests per procedures.
• Process check-out, review charges, collect copays and payments, and balance cash drawer.
• Assist with referrals, medical records requests, and scanning documents.

Skills

Bilingual English/Spanish

EMR proficiency

Customer service

Cash handling

Appointment scheduling

Mobile clinic driving

Education

High School Diploma or GED

Tools

EPIC EMR

Job description

Make an impact. Join our growing outpatient clinics, focused on improving the wellbeing of families. We are seeking an outstanding Medical Receptionist for our health center in Orange.

Bilingual (English/Spanish)

• St. Jude Neighborhood Health Centers utilizes EPIC for our Electronic Medical Records (EMR) system.
• Willing to drive and provide administrative support to patients in a mobile medical clinic.
• Committed to providing high-quality customer service to our patients.
• Willingness to work as part of a collaborative team that includes, social worker, physicians, nurse practitioners.
• Daytime work schedule - Full Time - We are open Monday through Saturday from 8:00 am to 5:00 pm.
• Must be willing to drive the Medical Mobile Unit (RV) at least once a week. Instruction and training will be provided.

Who We Are. We are a collaborative community practice, with locations in Fullerton, Anaheim, Orange, and the High Desert. We believe that everyone should have access to high quality comprehensive medical care, regardless of their ability to pay. Our health centers use a team-based model of care that includes family medicine, obstetrics, women’s health, oral and vision care, preventative and educational health, mental health, patient advocacy, case management, and community health. Most of our patients live below 200% of the Federal Poverty level and are best served in Spanish. Through our origins with St. Joseph Health, we have provided care to low-income families since the 1980s, maintaining a commitment to serving our most vulnerable neighbors with high-quality, nationally recognized care. Our work is rooted in our values of Justice, Excellence, Dignity, and Compassion.

Essential Functions (What You Do)

• Graciously greets patients and visitors promptly and politely to the medical office and obtains all required information to register patient. Ensures/assists patient in completing all forms and routes those forms to the appropriate personnel or department. Inputs registration demographic and insurance information into computer. Reviews current registration information with patient updating information as required. Determines patient insurance eligibility and PCP. Assists patient in selecting a PCP if one has not been selected.
• Reviews provider schedules in advance to ensure pre-registration of new patients. Assembles and sends new patient with applicable packets, registration packets, and history physical forms prior to scheduled appointments.
• Schedules patient visits per established procedures and is responsible for inclusion of all required ICD-10 codes for scheduling. Confirms appointments, cancels appointments and notifies clinical staff of appointment changes. Discusses scheduling conflicts or problems with supervisors or clinical staff. Provides schedule updates during the day. Generates Bump/Wait Lists and reschedules patient appointments as needed.
• Informs clinical personnel when patients have arrived virtually or in clinic, routes patient to appropriate clinical area.
• Answers incoming telephone calls. Routes calls as appropriate or takes detailed, accurate, legible messages. Communicates with answering service regarding office hours, covering provider, etc. Handles prescription refill requests per established procedures.
• Checks patient out at end of visit answering any patient questions including simple billing questions. Reviews charge/encounter ticket for completeness and accuracy. Obtains missing information from clinical staff. Arrives, Cancels, and No Shows appointments. Prepares No Show Letters for physician signature.
• Responsible for collection of outstanding balances as indicated on encounter ticket. Determines total charges for visit and calculates patient financial responsibility per established policies and procedures. Collects required copayments, payments (cash, check, credit card), issues receipts, stamps back of checks and records MRN, makes change, etc., per established procedures. Ensures cash is secure by following established procedures. Balances cash drawer at the end of shift/day. Ensures that billing information and collections are routed to appropriate personnel or department.
• Assist in verifying and processing patient referrals, as needed.
• Assist with medical records requests and scanning documents, as needed.
• Open or close office as shift requires, ensuring that all doors are secured; equipment turned on/off and communicates problems to supervisor in a timely manner.
• Maintains front office workflows by following policies and procedures, reporting needed changes. Supports team effort by accomplishing related results as needed.
• Operate/drive mobile clinic at least once a week.

Pay Range:

$23.00 to $24.51 per hour

Healthcare & Childcare Benefits: available first of the month following start date

• Medical (Blue Shield HMO & PPO)
• Dental (Guardian PPO)
• Vision (Guardian PPO/VSP)
• FSA - Pre-tax benefit for health care expenses
• FSA Dependent Care - Pre-tax benefit to put toward childcare or other dependent expenses
• Mental Health - Employee Assistance Program & access to meditation resources through Calm

Paid Time Off:

Accrue .096 hours of PTO for each hour worked. Approximately 25 days off per year, based upon time off accrued and full-time hours

Financial Wellness - Retirement & Investment:

• 401(k) (Vanguard) - eligible first of the month following 30 days, with company match after 1 year of service
• Profit-sharing

Other Benefits:

• Pet Insurance
• Tuition Reimbursement

St. Jude Neighborhood Health is an equal opportunity employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We strongly encourage applications from candidates who demonstrate that they can contribute to this goal. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any protected basis.

Requirements

Education:

• High School Graduate or GED

Experience:

• One or more years of experience as a receptionist, preferable in an outpatient healthcare setting.
• Preferred previous experience with computers and/or automated scheduling.
• Prior experience handling and balancing cash.

Knowledge/Skills/Abilities:

• Principles of outstanding customer service Operates all general business equipment and assists office with all clerical needs.
• Knowledge of grammar, spelling, and medical terminology.
• General knowledge of healthcare insurance and terminology is a plus.
• Ability to sort and file by alphabet or terminal digit.
• Ability to handle cash transactions and balance cash drawers.
• Highly organized with strong time management skills, being able to perform simultaneous tasks and prioritize tasks effectively. Demonstrates the ability to read, write and speak English and Spanish without an interpreter.
• Demonstrates interpersonal/cultural sensitivity and work with a diverse and often underserved population.
• Proficiency with EMR systems.
• Previous experience driving a mobile clinic or RV.