Medical Receptionist

MultiCare Health System; Washington, Tacoma (District of Columbia, WA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a mission-driven healthcare organization dedicated to fostering a sense of belonging and providing exceptional care. As a Medical Receptionist, you will be the first point of contact for patients, ensuring a welcoming environment and managing essential front office tasks. This role offers a dynamic work atmosphere within Washington state's largest community-based health system, where your contributions directly impact the health and well-being of the community. Enjoy a competitive salary and comprehensive benefits while working in the scenic Pacific Northwest, all within a supportive and employee-centric culture.

Benefits

Medical Benefits

Dental Benefits

Retirement Benefits

Paid Time Off

Qualifications

• 1+ year of clerical/receptionist experience or 6 months in a medical setting.
• Post-high school office procedures preferred.

Responsibilities

• Greet patients and manage front office duties.
• Answer phones, schedule appointments, and handle payment posting.

Skills

Customer Service

Clerical Skills

Office Procedures

Education

Medical Office Assistant Certificate

Health Unit Coordinator Certificate

Job description

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our healthcare network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0, Shift: Day, Schedule: 40-hour weeks

Position Summary

The Medical Receptionist is the first in-person point of contact for patients at the medical practice. They are responsible for all front office duties assigned by the clinic, including greeting patients, answering phones, scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation, and operating basic office equipment. This is an intermediate position requiring excellent customer service skills, discretion, good judgment, professionalism, and a clear phone voice. Internal and external contacts include patients, families, co-workers, physicians, and the public.

Requirements

• Post-high school office procedures preferred
• Minimum one (1) year of clerical and/or receptionist experience; or six (6) months in a medical setting
• Customer service experience
• Degree or relevant certificate (e.g., Medical Office Assistant, Medical Assistant, Health Unit Coordinator) may substitute for experience

Our Values

As a MultiCare employee, you'll reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness, and Joy. These guiding principles influence our patient care and organizational culture.

Why MultiCare?

• Belonging: We foster a sense of belonging for all caregivers
• Mission-driven: Committed to partnering for healing and a healthy future
• Market leadership: Washington state's largest community-based health system
• Employee-centric: Named Forbes "America's Best Employers by State" in 2023
• Technology: "Most Wired" healthcare system for 15 consecutive years
• Research: MultiCare Institute for Research & Innovation with 40 years of clinical research
• Lifestyle: Live and work in the scenic Pacific Northwest

Pay and Benefits

We offer a comprehensive benefits package, including competitive salary, medical, dental, retirement benefits, and paid time off. The pay range is $20.07 - $28.87 USD, influenced by experience, skills, certifications, and education. Pay may also reflect union contracts where applicable. For more information, view the associated benefits here.