Medical Receptionist

Family Medical Center; Walla Walla (WA); On-site; USD 25,030 - 30,665; Full time

Benefits offered by this job

Health insurance

Profit sharing

PTO & holidays

Job summary

Family Medical Center in Walla Walla, WA is seeking a Medical Receptionist to serve as the first point of contact for patients. You will greet visitors, schedule appointments, verify insurance, and support providers to ensure smooth clinic operations.

This full-time role offers bilingual opportunities, comprehensive health insurance, and a profit-sharing/retirement plan, with generous PTO and holidays. Join a community-focused team delivering accessible care.

Qualifications

• High School Diploma or GED.
• 1 year Receptionist experience in clinic preferred.
• Bilingual English/Spanish at ALTA 9 level.
• Ability to manage multiple tasks with interruptions.
• Basic knowledge of medical terminology.

Responsibilities

• Answer phones, transfer calls and take messages.
• Greet patients and manage logs; notify arrivals; provide translation as needed.
• Maintain patient charts and update data in the system.
• Schedule appointments per guidelines and time needed; notify providers of no-shows/cancellations.
• Verify insurance eligibility and file documentation; assist questions about plans.
• Respond to patient questions in person, by phone, and via portal systems.
• May perform routine billing like posting encounters and end-of-day reports.
• Review cash box receipts and reconcile cash daily.
• Perform other duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Medical terminology

Data entry

Phone etiquette

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

Position Title: Medical Receptionist

City: Walla Walla

State/Territory: US-WA

Employment Duration: Full time

Offer Relocation: No

Excempt Status: Non-exempt

ID: 16954

Join our team as a Medical Receptionist at Family Medical Center in Walla Walla, WA!

Medical Receptionists play a vital role in our organization by serving as the frontline connection between our patients and the care they receive. As the first point of contact, you set the tone for a welcoming, respectful, and patient‑centered experience. Your work ensures our clinics run smoothly, coordinating communication, supporting Providers, maintaining accurate information flow, and helping patients navigate appointments, insurance, and access to care. Your attention to detail and commitment to exceptional service directly supports our mission to deliver high‑quality, accessible healthcare to the communities we serve.

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services, including medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

We invite you to explore our short clips, WE are Yakima - WE are Family and YVFWC - And then we grew, for a glimpse into our dedication to our communities, health, and families!

Position Highlights

• 1.0 FTE (40 hours per week)
• $18.17-$22.26/hour DOE with the ability to go higher for highly experienced candidates
• This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved
• Additional pay for your bilingual skills, paid on hours worked
• 100% employer-paid health insurance, including medical, dental, vision, Rx, 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more!

What You’ll Do

• Answers the phone, transfers calls and takes messages as needed for the clinic
• Greet patients and maintain patient and visitor logs. Notifies appropriate person of the patient’s arrival. Provides translation services as needed to patients
• Ensures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registering new patients and updating patient data in the computer
• Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no‑shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments
• Verifies patient’s insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed
• Reviews and responds to patients’ questions in person, via phone, and patient portal systems
• May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments and generating end‑of‑day reports
• Reviews cash box receipts and reconciles cash box daily
• Perform other duties as assigned

Qualifications

• High School Diploma or GED
• One year's experience as a Receptionist in a clinic preferred
• This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved
• Bilingual (English/Spanish) speaking skills required at a level 9
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Ability to interact with patients, Providers and staff in a professional manner
• Ability to deliver outstanding customer service
• Basic knowledge of medical terminology desired
• Basic knowledge of healthcare billing insurance desired
• Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well‑being.”

Our mission celebrates inclusivity. We are committed to equal‑opportunity employment.

Visit our website at www.yvfwc.com to learn more about our organization!

Equal employment opportunity, including veterans and individuals with disabilities.