Medical Receptionist

IDX; Town of Vermont (WI); On-site; USD 38,000 - 49,000; Full time

Benefits offered by this job

Career pathways

MRI/Sonography traineeships

Staff recognition

Health and wellness benefits

Fitness Passport

Private health insurance

Novated leasing

Paid parental leave

Flexible working

Job summary

Capital Radiology is seeking a friendly Medical Receptionist for our Vermont clinic in a fast-paced environment. This full-time role includes rotation through the Vermont Private Hospital site and nearby clinics.

You will manage phone enquiries, greet patients, schedule appointments, handle invoices/Medicare rebates, update registrations, and keep the reception area neat. A strong customer-service background and a drive to learn in medical imaging are highly regarded.

Qualifications

• Customer Focus: Experience in a customer-facing role is a plus!
• Willingness to Learn: Ready to dive into medical imaging terminology.
• Tech Savvy: Advanced computer and keyboard skills are a must.
• Service Excellence: Deliver exceptional customer service every time.
• People Skills: Show care, compassion, and empathy to our patients.
• Problem-Solving: Optimise appointment slots with your analytical skills.
• Time Management: Stay organized and meet team KPI's.
• Positive Attitude: A "can-do" attitude that builds rapport with patients, staff, and professionals easily.

Responsibilities

• Managing all phone enquiries in a timely, professional and confidential manner
• Front of house reception / greeting patients upon arrival
• Schedule appointments for patients and referrers
• Issue patient invoices/receipts and process Medicare rebates as required
• Enter and update patient registration details
• Ensure the reception and waiting area is clean and presentable at all times

Skills

Customer Focus

Willingness to Learn

Tech Savvy

Service Excellence

People Skills

Problem-Solving

Time Management

Positive Attitude

Job description

Excellent opportunity for a customer service superstar to join our small supportive team as a Medical Receptionist in our fast-paced clinic located at Vermont in a full-time (Mon-Fri) capacity.

The role will also require rotation through our Vermont Private Hospital site and other nearby clinics.

As a medical receptionist you will be responsible for

• Managing all phone enquiries in a timely, professional and confidential manner
• Front of house reception / greeting patients upon arrival
• Schedule appointments for patients and referrers
• Issue patient invoices/receipts and process Medicare rebates as required
• Enter and update patient registration details
• Ensure the reception and waiting area is clean and presentable at all times

This is an outstanding opportunity for those who are eager to learn, driven, resilient and empathetic, whilst also possessing a strong customer service background.

About The Role

Excellent opportunity for a customer service superstar to join our small supportive team as a Medical Receptionist in our fast-paced clinic located at Vermont in a full-time (Mon-Fri) capacity.

The role will also require rotation through our Vermont Private Hospital site and other nearby clinics.

As a medical receptionist you will be responsible for

• Managing all phone enquiries in a timely, professional and confidential manner
• Front of house reception / greeting patients upon arrival
• Schedule appointments for patients and referrers
• Issue patient invoices/receipts and process Medicare rebates as required
• Enter and update patient registration details
• Ensure the reception and waiting area is clean and presentable at all times

This is an outstanding opportunity for those who are eager to learn, driven, resilient and empathetic, whilst also possessing a strong customer service background.

About You

• Customer Focus: Experience in a customer-facing role is a plus!
• Willingness to Learn: Ready to dive into medical imaging terminology.
• Tech Savvy: Advanced computer and keyboard skills are a must.
• Service Excellence: Deliver exceptional customer service every time.
• People Skills: Show care, compassion, and empathy to our patients.
• Problem-Solving: Optimise appointment slots with your analytical skills.
• Time Management: Stay organized and meet team KPI's.
• Positive Attitude: A "can-do" attitude that builds rapport with patients, staff, and professionals easily.

We Can Offer

• Career pathways through training, mentorship, and advancement opportunities
• Exclusive access to MRI and Sonography traineeships
• A supportive, team-focused culture where your voice is valued
• Work-life balance with predictable hours and no shift work required
• Staff Recognition & Awards – We celebrate your success
• Corporate Perks & Discounts + Health and wellness benefits
• Fitness Passport Access – 1,000+ gyms nationwide
• Discounted Private Health Insurance
• Novated leasing and salary sacrifice
• Paid Parental Leave – Because family comes first
• Flexible and supportive working arrangements

Why Join Us

Capital Radiology is part of IDX - you'll enjoy the support, stability, and opportunities that come with being part of one of Australia and New Zealand's largest radiology providers, while working in a welcoming, community-focused local clinic.

As part of Victoria's largest radiology network, with over 60 clinics, we combine the knowledge and expertise of more than 1,000 Victorian staff working across our Lake Imaging, Capital Radiology, Imaging @ Olympic Park, Direct Radiology, and Future Medical Imaging Group brands.

To Apply

If you are passionate about patient care and making a positive impact to the community

We are part of the Circle Back Initiative, and we are committed to keeping you informed of your progress either via phone or email after the application close date.

To learn more about us, follow us on LinkedIn or visit us at www.capitalradiology.com.au