Medical Receptionist

Waterbury Hospital; Thomaston (CT); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Medical Receptionist to enhance patient experiences. This role involves welcoming patients, managing appointments, and ensuring accurate documentation to support quality patient care. The ideal candidate will possess strong communication and organizational skills, with a commitment to maintaining efficient operations in a medical environment. Join a team that values compassionate care and make a significant impact in the lives of patients while enjoying a supportive workplace culture.

Qualifications

• 1+ year of front office experience, preferably in a medical setting.
• Strong phone and computer skills with knowledge of medical office processes.

Responsibilities

• Welcomes and greets all patients and visitors in a prompt, courteous manner.
• Obtains accurate patient demographic information and updates records.
• Schedules appointments and handles referral requests per policy.

Skills

Front Office Experience

Communication Skills

Organizational Skills

Knowledge of Insurance Guidelines

Computer Skills

Education

High School Diploma or GED

Job description

Join to apply for the Medical Receptionist role at Waterbury Hospital.

The Medical Receptionist attends to patients in person and on the phone. Coordinates and organizes appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care. Reports to Practice Manager.

Responsibilities

1. Welcomes and greets all patients and visitors in a prompt, courteous, and helpful manner in person or over the phone.
2. Obtains accurate patient demographic information, updates in the computer system, scans or copies IDs and insurance cards, and updates the electronic health record accordingly.
3. Requests payment at the time of service, provides receipts, registers payments, and reconciles all payments at day's end. Distributes Hardship forms and notes them in comments.
4. Answers multi-line phones, schedules appointments, takes messages, and handles referral requests per policy.
5. Maintains operations by staying updated on electronic health records and office policies and procedures.
6. Assists with printing and copying medical records and other materials, documenting appropriately.
7. Verifies PCP and insurance eligibility, documenting verification numbers when required.

Requirements

• High school diploma or GED.
• At least one year of current front office experience, preferably in a medical setting.
• Strong phone and computer skills with knowledge of medical office processes.
• Excellent communication skills (written and verbal).
• Knowledge of insurance guidelines and electronic medical records.
• Effective communication with diverse individuals.
• Organizational and prioritization skills.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Hospitals and Health Care