Medical Receptionist

CenterWell; Orlando (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement savings plan

Paid time off

Tuition assistance

Employee charity matching program

Career development opportunities

Job summary

CenterWell Senior Primary Care in Orlando is seeking a Medical Receptionist to support a fast-paced front desk, greet visitors, answer calls, and coordinate messages and visits. You will help with bookings, mail distribution, and basic office tasks in a collaborative environment.

The ideal candidate has experience in customer service, proficiency with MS Outlook, and a willingness to cross-train in related roles.

Qualifications

• Experience in a fast pace/high volume environment.
• Experience with MS Outlook.
• Experience with customer service / front desk work.
• Basic Computer knowledge.
• Must be a team player with excellent communication skills.
• Willingness to learn and be cross trained in other roles based on business need.

Responsibilities

• Operate a switchboard or multi-line phone and maintain long distance call logs; take and distribute messages.
• Greet visitors, issue visitor passes, and maintain visitor logs; direct visitors to appropriate office or employee.
• Respond to routine inquiries about location, hours, phone numbers, and email address.
• Perform administrative tasks such as booking meeting rooms, organizing mail, and distributing packages.

Skills

Customer service

Front desk

Phone etiquette

MS Outlook

Team player

Bilingual English/Spanish

Tools

MS Outlook

Job description

Become a part of our caring community

CenterWell is looking for dedicated, compassionate, and experienced candidates with Medical Receptionist experience who want to grow with the company and being a part of something great!

Location: CenterWell Senior Primary Care office address: 12402 S Orange Blossom Trail, STE #6, Orlando, FL 32837-6539

Medical Receptionist Role Overview:

The Medical Receptionist operates a switchboard or multi-line phone and maintains long distance call logs. Take and distribute accurate messages. Greet visitors and determine the nature of their visit, issues visitor passes and maintain visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Respond to routine inquiries from internal or external sources such as our location, hours of operation, phone numbers, and/or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. The candidate/applicant/employee limits decisions to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Use your skills to make an impact

Additional Information

• Experience in a fast pace/high volume environment
• Experience with MS Outlook
• Experience with customer service / front desk work
• Basic Computer knowledge
• Must be a team player with excellent communication skills
• Willingness to learn and be cross trained in other roles based on business need

Preferred Qualifications

• 1+ years of experience with HEDIS
• 1+ years of experience with Electronic Medical Records
• Bilingual (English/Spanish)
• 1+ years of experience in a geriatric setting

Medical Receptionist Working hours:

Monday to Friday 8AM-5PM

Scheduled 40 hours per week

We may require local travel; We reimburse mileage.

Alert

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [e-mail] with instructions on how to add the information into your official application on Humana’s secure website.

Interview Format – HireVue

As part of our hiring process for this opportunity, we will use an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you about your relevant experience at a time that is best for your schedule.

Language Proficiency Testing:

Bilingual English/Spanish. Can speak, read and write in both languages without limitations or assistance. See Additional Information on testing. Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Benefits

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

Blue Cross and Blue Shield Health benefits effective day 1

Paid time off, holidays, volunteer time and jury duty pay

Recognition pay

401(k) retirement savings plan with employer match

Tuition assistance

Scholarships for eligible dependents

Parental and caregiver leave

Employee charity matching program

Network Resource Groups (NRGs)

Career development opportunities

#LI-HJ1

#LI-Onsite

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well‑being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior‑focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.