Medical Receptionist

Quad/Graphics; Newport News (VA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401(k) retirement Savings

Paid time off

Job summary

QuadMed in Newport News, VA, is seeking a Medical Receptionist to join our employer health center, focusing on primary care. This role greets patients, handles phones, schedules visits, and manages registrations while ensuring HIPAA compliance and accurate records.

The ideal candidate has a high school diploma, healthcare reception experience preferred, CPR/BLS certification or willing to obtain within 60 days, and strong customer service skills.

Qualifications

• High School diploma or equivalent.
• Receptionist and/or healthcare industry experience preferred.
• Current CPR (BLS) certification or must be obtained within 60 days of hire.

Responsibilities

• Greets patients and manages front desk communications.
• Answers phone calls and schedules appointments.
• Provides registration forms and instructions for completion.
• Processes insurance claims and enters billing data.
• Uses medical terminology and maintains patient confidentiality.

Skills

Front desk ops

Customer service

HIPAA knowledge

Communication skills

Education

High School diploma

Job description

Creating a better way. It’s more than just the philosophy we were founded on. It’s our purpose. For our employees, it means more time with patients. Unrushed visits to build meaningful relationships. And most importantly, an opportunity to empower our patients to achieve their full potential – at work and in life. Determined to make a difference? Join our health care revolution and be a part of something better.

QuadMed is looking for a Medical Receptionist to join our team in Newport News, VA. Join our employer health center with a focus in primary care!

GENERAL PURPOSE OF JOB

The Medical Receptionist is part of the team dedicated to providing comprehensive, accessible care and superior evidence-based medicine through innovative practices focusing on wellness and prevention. The Medical Receptionist aids with daily activities of a medical office including greeting patients, telephone coverage, appointment scheduling, patient registration, and patient referrals. This position answers the telephone and either replies to inquiry, directs caller to appropriate personnel, or initiates a triage email for response by medical personnel. Schedules appointments and enters appointment date and time into computerized scheduler.

Schedule: Full-time, Monday-Friday

KEY RESPONSIBILITIES

• Front desk reception
• Greets patients, answers phone, takes concise telephone messages and schedules appointments
• Provides patient with all necessary registration forms, and gives instructions on completion of forms
• Processes, codes, and completes insurance claims forms
• Uses communication skills with proper medical terminology
• Performs computer skills in patient billing, transcription, scheduling, insurance claims, accounts receivables, and data entry
• Arranges for hospital admissions and outside referrals
• Performs other position related duties as assigned
• Purchases and maintains supplies and equipment
• Maintains confidentiality of patient PHI and adheres to all HIPAA regulations
• Pick up additional shifts and/or travel to alternate site(s) as needed as requested if employed as part of the QuadMed Float Pool Program.

JOB REQUIREMENTS

Education:

• High School diploma or equivalent

Experience:

• Receptionist and/or healthcare industry experience preferred

Certificates, Licenses, Registrations:

• Current CPR (BLS) certification or must be obtained within 60 days of hire

Knowledge, Skills & Abilities:

• Excellent customer service skills required
• Team player, and work independently, detail oriented, accurate, and efficient
• Strong communication and interpersonal skills
• Work in a fast-paced environment and work well under pressure
• Patient, possess compassion and uphold HIPAA standards
• Medical Terminology preferred
• Proven ability to work effectively with diverse populations and a demonstrated commitment to fostering inclusion.

Harry Quadracci was determined to do things differently, and to do them better. In 1991, the visionary print manufacturing CEO founded QuadMed out of the belief that there had to be a better way to provide his employees with access to affordable, high-quality health care. And what started as doing the right thing, ended up sparking a health care revolution. Now 30 years later, we partner with employers across the nation to provide value-driven health and wellness services in or near the workplace. With a focus on breaking down cost, access and quality barriers, we empower employees and their families to live healthier, happier lives.

We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits.

QuadMed and Quad are proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. QuadMed and Quad do not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. QuadMed and Quad also prohibit harassment of applicants and employees based on any of these protected categories.

Drug-Free Workplace