Medical Receptionist

Comrise; New York (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

Une entreprise de santé dynamique recherche un Coordinateur de Patients pour fournir des informations sur l'emplacement des patients et diriger les visiteurs. Le candidat idéal sera doté d'excellentes compétences en communication et aura une expérience dans le service à la clientèle. Ce poste offre une opportunité de travail dans un environnement hospitalier, avec un engagement à respecter la confidentialité des informations des patients.

Qualifications

• Expérience en service à la clientèle souhaitée.
• Capacité à travailler dans un environnement dynamique.

Responsibilities

• Fournir des informations sur la localisation des patients aux visiteurs.
• Diriger les appels et les visiteurs vers les bons départements.
• Respecter la confidentialité des informations des patients.

Skills

Communication

Gestion des demandes

Confidentialité

Job description

This range is provided by Comrise. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $24.00/hr

Job Summary:

Provides current information concerning patient location to visitors, telephone inquiries and staff. Greets visitors, patients and directs them to various areas of the Center. Monitors the elevators in New Memorial and the lobby area and explains visiting policy to visitors. Provide clerical and administrative support to the Director of Patient Relations.

-Investigates and provides information regarding current location of patients through use of company systems and communication with Admitting, Nursing Units, Urgent Care, Operating Room, PACU, PSC, and SDH.

-Performance Expectations: Identifies urgent calls and hand delivers messages immediately or uses the paging system.

-Keeps track of messages that Patient Representatives have not picked up in a timely manner or are duplicate calls and pages them when appropriate.

-Responds to and triages all calls and walk-in requests to the Patient Representative Department from patients, families, and staff.

-Provides immediate assistance/management of inquiries when appropriate.

-Determines nature of request for patient location information by asking questions of caller, visitor, or patient.

-Locates patient through use of available resources (e.g., company systems, Admitting Office, Urgent Care).

-Directs caller/visitor to correct phone number/room.

-Transfers call to patient by clearly stating to caller that call will be transferred and giving direct number to caller.

-Always honors confidentiality of blocked information by telling caller or in person inquirer there in no information on a patient with that name.

-Informs other departments of changes with appropriate (e.g., informs Admitted Office if patient's room has been changed).

-Directs waiting family and friends to conference rooms when necessary (e.g., distraught/highly emotional or large families, surgeon request).

-Acts as a welcoming resource for all visitors to the Center.

-Gives clear and accurate directions/information on location and functions of relevant departments and staff.

-Informs visitors or relevant policies and procedures such as hours and privileges of visitation.

-Directs visitors to local facilities (e.g., hotels, restaurants, garages) for visitor convenience using available resources (e.g., menu book of restaurants, hotel guide).

Work Authorization:

Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. We are unable to provide visa sponsorship or engage with Corp-to-Corp (C2C) or Corp-to-Hire (C2H) arrangements.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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