Medical Receptionist

humana; Nashville (TN); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement savings

Paid time off & holidays

Job summary

Humana CenterWell Senior Primary Care in Nashville is seeking a friendly Receptionist to greet patients, manage scheduling and records, and support clinical staff onsite. You will handle copays, answer inquiries with empathy, and maintain a welcoming front desk environment as part of a dynamic care team.

The role requires 1+ year in healthcare customer service, proficient MS Office use, and ability to coordinate tasks for smooth workflows.

Qualifications

• 1+ year in healthcare customer service
• Conveys information clearly over calls and in person
• Coordinates tasks, resources and schedules for efficient workflow
• Experience using MS Office for reports and workflow
• Enhances patient care and experience

Responsibilities

• Greet patients and visitors warmly in person and by phone
• Schedule and confirm patient appointments; manage calendars
• Maintain accurate, confidential patient records in EMR/CRM
• Update patient accounts and collect copays as needed
• Answer calls, respond to inquiries with empathy
• Keep reception area clean, stocked and organized
• Assist with supply orders, inventory management and courier coordination

Skills

Communication

Scheduling

EMR knowledge

Data handling

Empathy

Tools

MS Office

CRM systems

EMR systems

Job description

Become a part of our caring community

As a Receptionist, you’ll ensure every patient feels valued from the moment they arrive, functioning as the welcoming face of our healthcare facility. Working onsite, you will report to Anna Flatt, Center Administrator. You’ll manage front desk operations, support clinical staff, and help maintain a smooth and compassionate environment. This role is ideal for someone who excels in a dynamic setting and enjoys making a positive impact on others.

As a Receptionist, you’ll:

• Greet patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere.
• Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff to ensure efficient flow.
• Maintain accurate and confidential patient records using EMR and CRM systems.
• Update patient accounts and collect copays when needed.
• Handle incoming calls, respond to inquiries, and provide general information and empathy.
• Keep the reception area clean, stocked, and organized.
• Help with supply orders, inventory management, and courier coordination.

Use your skills to make an impact

Required Qualifications:

• 1+ year experience in healthcare customer service background in retail, hospitality, or call centers also considered
• Convey information and maintain a positive, tone during calls
• Experience coordinating tasks, resources, and schedules to ensure efficient workflow
• Experience using MS Office tools for reporting, data analysis, and workflow optimization
• Experience improving patient care and experience

Preferred Qualifications:

• Experience with EMR systems

Additional Information:

This role is considered patient-facing and is part of the company’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Interview Format: HireVue:

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision‑making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care:

CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well‑being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well‑being.

About CenterWell, a Humana company:

CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high‑quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior‑focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for e