Medical Receptionist

Actalent; Fountain Valley (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life Insurance

Disability insurance

Health Spending Account (HSA)

Transit benefits

Time Off / PTO

Job summary

Actalent is seeking a Care Coordinator for a high-volume multi-specialty clinic in Fountain Valley, CA. You will manage patient intake, insurance verification, prescription and lab order processing, and telehealth assistance.

You will work with physicians, pharmacies, and laboratories to ensure smooth patient care, while projecting professionalism and patient-centered communication in a fast-paced environment.

Qualifications

• 12 years of recent medical office experience.
• Medical Assistant certificate required.
• BLS/CPR certification required.
• Knowledge of medical terminology.
• Medication or pharmacy knowledge required.
• Experience with EMR (EClinicalWorks).
• Strong computer skills and ability to work with technology and video conferencing tools.
• Strong phone etiquette and professional communication skills.
• Ability to communicate effectively with patients, providers, pharmacies, and laboratories.
• Geriatric patient communication experience preferred.

Responsibilities

• Perform patient intake and check-in in a professional manner.
• Verify insurance coverage and documentation for visits.

Skills

Medical office experience

Phone etiquette

Communication skills

Multitasking

Customer service

Education

Medical Assistant certificate

Tools

EClinicalWorks EMR

Job description

Job Title: Care Coordinator Job Description
The Care Coordinator supports a high-volume, multi-specialty medical clinic by managing patient intake, coordinating clinical services, and facilitating seamless communication among patients, providers, pharmacies, and laboratories. This role combines front and back office responsibilities, including insurance verification, prescription and lab order processing, rooming patients, and assisting with telehealth appointments, all within a professional and traditional medical office setting. The Care Coordinator plays a key role in delivering excellent patient service to a diverse population, including pediatric, urgent care, adult care, radiology, and geriatric patients.

Responsibilities

• Perform patient intake and check in patients in a professional and efficient manner.
• Verify patient insurance coverage and ensure accurate documentation for visits and procedures.
• Run and process prescription requests on behalf of providers, ensuring accuracy and timely follow-up.
• Order laboratory tests for patients as directed by providers and coordinate with laboratories for results.
• Work closely with patients, providers, pharmacies, and laboratories to manage patient orders and follow-up care.
• Assist with rooming a very high volume of patients each day, including taking basic information and preparing them for physician visits.
• Collaborate with physicians on a daily basis to support clinical workflows and patient care needs.
• Maintain a high level of professionalism and strong customer service throughout all patient and team interactions.
• Demonstrate flexibility in job duties and functions, adapting to changing clinic needs and priorities.
• Communicate effectively with geriatric patients, ensuring clarity, patience, and compassion in all interactions.
• Use technology and video conferencing tools to help facilitate and guide patients through telehealth appointments.
• Work within the EMR system (E Clinical Works) to document visits, update patient records, and manage orders.
• Utilize strong computer and phone skills to handle scheduling, inquiries, and patient communications.
• Apply medical terminology, medication knowledge, and pharmacy-related understanding when processing prescriptions and supporting clinical tasks.
• Support internal medicine, urgent care, pediatric, and radiology services as needed within the clinic.
• Assist with back office tasks such as rooming patients, basic clinical support, and coordination of EKGs as directed.
• Ensure attention to detail in all documentation, orders, and patient communications.
• Provide excellent patient service and contribute to a welcoming, family-oriented clinic environment.

Essential Skills

• 12 years of recent medical office experience.
• Medical Assistant certificate required.
• BLS certification required and/or CPR certification.
• Knowledge of medical terminology.
• Medication knowledge or pharmacy knowledge required.
• Experience working with electronic medical records (EMR), specifically E Clinical Works.
• Strong computer skills and ability to work with technology and video conferencing tools.
• Strong phone etiquette and professional communication skills.
• Ability to communicate effectively with patients, providers, pharmacies, and laboratories.
• Ability to work with a geriatric patient community using clear, patient-centered communication.
• Detail-oriented approach to documentation, orders, and patient information.
• Ability to process and fill prescription requests accurately.
• Experience with back office functions such as rooming patients and supporting clinical workflows.
• Comfort working in urgent care, internal medicine, and multi-specialty clinical settings.

Additional Skills & Qualifications

• Experience in a high-volume medical clinic environment is highly beneficial.
• Exposure to multi-specialty care, including pediatrics, urgent care, adult care, and radiology.
• Familiarity with EKG procedures and urgent care workflows is an advantage.
• Strong customer service mindset and ability to contribute to a family-oriented, tight-knit team culture.
• Ability to adapt to changing duties and support both front and back office functions as needed.
• Interest in professional development opportunities such as training and learning resources.

Work Environment

This role is based in a very high-volume medical clinic that provides pediatric, urgent care, adult care, and radiology services, supporting approximately 17 doctors and seeing 250 or more patients per day. The setting is a professional, traditional medical office with both front and back office responsibilities, where staff regularly collaborate with physicians, pharmacies, and laboratories. The culture is family-oriented, tight knit, and welcoming, offering exposure to a wide range of specialties and patient populations. The position involves daily use of EMR systems (E Clinical Works), computers, phones, and video conferencing tools to support in-person and telehealth appointments. The clinic is located in an area with convenient access to nearby restaurants and amenities, providing a comfortable and accessible environment for staff during breaks.

Job Type & Location

This is a Contract to Hire position based out of Fountain Valley, CA.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully onsite position in Fountain Valley,CA.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.