Medical Receptionist

HealthFirst Family Care Center, Inc.; Fall River (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement contributions

Tuition reimbursement

Continuing education credits

Employee discounts

Licensing fees reimbursement

Flexible spending accounts

Job summary

HealthFirst Family Care Center, Inc. in Fall River seeks a Medical Patient Service Rep to support patient registration, check-ins, and medical records coordination in a fast-paced community health setting.

You will verify insurance, collect co-pays, answer calls, and help diverse families access comprehensive care while maintaining confidentiality and delivering friendly, patient-centered service.

Qualifications

• Must submit a CORI release form and demonstrate proof of being free from disqualifying information.
• Minimum of a High School Diploma or equivalent.
• Health Information/Medical Office/Medical Secretary certificate preferred and EMR experience encouraged.

Responsibilities

• Register existing and new patients according to policies to facilitate patient flow.
• Provide reception, patient registration and Medical Records support for the health center.
• Verify insurance, collect co-pays and answer questions per center policies.
• Answer incoming phone calls and direct calls as needed.

Skills

Customer service

Team collaboration

Communication skills

Time management

Discretion / confidentiality

Education

High School Diploma or equivalent

Medical Office/Medical Secretary certificate (preferred)

Tools

Electronic Medical Records (EMR) experience

Job description

Description

Exciting opportunity to join a fast-paced medical team within a growing federally qualified community health center. HealthFirst Family Care Center, Inc. “The Heart of Our Community” provides comprehensive services including adult/pediatric medical care, health education, health assessment and screenings, gynecology, cardiology, behavioral health, substance use treatment, and adult/pediatric dental care. We are currently seeking a professional and motivated full-time Medical Patient Service Rep that enjoys working with culturally diverse children and families in providing comprehensive patient care.

Medical Patient Service Rep Summary:

The Medical Patient Service Rep position is responsible for registering existing and new patients according to policies and procedures that facilitate patient flow, patient information, co-payment collection, insurance verification; provide reception, patient registration and Medical Records services that support the operation of the health center; answer incoming phone calls utilizing Health Center policies to solve patient issues and directing calls as needed.

Schedule: Mon – Fri 9:30 am – 6:00 pm

Rotating Saturdays 9:00 am – 1:00 pm

Pay Range: $20.77 – $24.91 per hour*

*The pay range represents HealthFirst’s good faith estimate for this role at the time of posting, in compliance with applicable laws. Final compensation will be determined based on several factors such as relevant experience, education, skills, internal equity, market conditions, and budget considerations. Candidates with less direct experience may be placed at the lower end of the range, while those with more significant or specialized experience may be considered at the higher end.

Benefits:

3.2 weeks of paid time off (PTO), 3 personal days, and 11.5 paid holidays; employer contributed health, dental, vision, life insurance, long term disability and retirement contributions; voluntary flexible spending accounts and disability/critical illness coverage; and employee discounts, referral program, reimbursable licensing fees, tuition reimbursement, and continuing education credits.

Required Qualifications:

1. Must submit a CORI release form and demonstrate proof of being free from disqualifying information.
2. Must have a minimum of a High School Diploma or equivalent.
3. Health Information, Medical Office or Medical Secretary certificate preferred.
4. Experience working with Electronic Medical Records preferred.
5. Experience working in a healthcare environment within reception or registration is a strong plus.
6. Bilingual skills (English, Spanish/Portuguese) preferred.

Competencies:

1. High level of customer service and a positive approach to work with patients. Projects positive attitude about the department and the health center, and offers services to ensure positive experience.
2. Ability to maintain an organized work area and work collaboratively as a member of a team.
3. Must possess excellent oral and written communication skills and time management skills to effectively communicate with patients.
4. Ability to handle confidential information in a professional manner.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Learn more about us by checking out our website and company video.

HealthFirst Family Care Center, Inc. is proud to be an Equal Opportunity Employer (EOE). HealthFirst is committed to eliminating discrimination and welcomes applicants and employees of diverse backgrounds, cultures, and perspectives. HealthFirst does not discriminate against any individual on the basis of race, color, national origin, religion, sex (including pregnancy, childbirth, or related condition, transgender status, and sexual orientation), age, disability, genetic information, or any other protected characteristic.