Medical Receptionist

Mercy Medical Center, Baltimore, MD; Ellicott City (MD); On-site; Full time

Benefits offered by this job

Health benefits

403(b) retirement plan

Paid time off

Tuition reimbursement

Employee Assistance Program

Job summary

Mercy Medical Center in Ellicott City is hiring a Medical Receptionist for our Cardiology Department. Join a recognized team known for compassionate care and supportive work culture.

Responsibilities include patient registration, scheduling, handling phone inquiries, and maintaining confidentiality. Preferred candidates will have experience in medical assistance or EMT roles, along with strong communication skills and computer proficiency.

Offering competitive hourly pay between USD 17.83 and 26.75 with extensive benefits including health insurance and retirement plans.

Qualifications

• At least one year of experience as Medical Assistant or EMT-Paramedic preferred.
• CPR certification preferred.
• English comprehension, verbal, and written skills required.

Responsibilities

• Greeting and registering patients.
• Scheduling and answering phone calls.
• Triage phone calls for severity/importance.

Skills

Effective communication

Team spirit

Computer proficiency

Adaptability

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

Meditech

Epic

Job description

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Medical Receptionist in our Ellicott City Cardiology Department! We are honored to be recognized by Newsweek as one of America's Most Trustworthy Companies and one of America's Greatest Workplaces for Women. Mercy Medical Center, founded by the Sisters of Mercy, offers a supportive environment for dedicated professionals. Apply today to contribute to compassionate care.

Responsibilities

• Greeting and registering patients.

• First point of contact for scheduling and arrival.

• Front desk operations include:

• Scheduling patients
• Answering phones
• Scanning medical records
• Triage phone calls for severity/importance
• Collecting insurance information and verifying benefits
• Charge entry and payment posting
• Travel as needed

Supports Mercy Medical Center's mission; maintains confidentiality of patient and financial information; treats all patients with dignity and compassion.

Requirements

• High School Diploma or GED.
• Preferred: at least one year experience as Medical Assistant or EMT-Paramedic.
• CPR certification preferred; no license required.
• Computer proficiency: Microsoft Word, PowerPoint, Excel, Outlook; Meditech or Epic optional.
• English comprehension, verbal, and written skills.
• Ability to work independently and make decisions when warranted.
• Effective communication with personnel, visitors, patients, physicians, and customers.
• Team spirit, integrity, and flexibility.
• Follow written and oral instructions.
• Adaptability to changing organizational needs and willingness to travel.
• Active participation in a positive, congenial working environment and patient experience enhancement.

Salary

USD 17.83 – 26.75 per hour. Compensation decisions align with role scope and market data; offers above the lower range reserved for advanced qualifications.

Benefits

• Health, prescription, vision, dental benefits with wellness credit.
• 403(b) retirement plan with company match.
• Paid time off and company holidays.
• Tuition reimbursement.
• Employee Assistance Program for mental health and wellness.
• Short and long‑term disability benefits.
• Voluntary benefits.
• Discounts on auto and home insurance, Verizon plans.
• Recognition program for contributions to Mercy’s Mission and Values.

EEO Statement

Mercy Health Services is an Equal Opportunity Employer recruiting talent for the greater Baltimore Metro and surrounding Maryland areas.