Medical Receptionist

ICONMA; Cincinnati (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

ICONMA is seeking a Medical Receptionist to join a leading healthcare firm in Cincinnati, OH. The successful candidate will manage patient check-ins, handle correspondence, and assist in maintaining electronic records while providing excellent customer service. A supportive environment fostering growth and advancement awaits.

Benefits

Health Benefits

Referral Program

Excellent growth and advancement opportunities

Qualifications

• 1-3 years customer service experience required.
• Knowledge of health insurance coverage and compliance with HIPAA.
• Must be able to multitask and maintain confidentiality.

Responsibilities

• Handles patient check-in/out and verifies insurance coverage.
• Manages the physician’s calendar and responds to inquiries.
• Maintains reception area and performs clerical duties as assigned.

Skills

Customer Service

Multitasking

Strong Verbal Communication

Analytical Skills

Knowledge of HIPAA Requirements

Education

High School diploma or equivalent

1 year medical receptionist experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Our Client, a Healthcare company, is looking for a Medical Receptionist for their Cincinnati, OH location.

Responsibilities:

• Answers telephone and directs calls to appropriate staff, makes daily patient, physician and other phone calls. Receives and routes messages, correspondence and administrative documents to the appropriate staff.
• Performs phone system/answering service functions.
• Manages the physician’s outlook calendar as needed.
• Greets visitors and patients.
• Preforms patient checkin and checkout including full registration when necessary including determining all insurance coverage’s as primary, secondary, tertiary, etc. and completing required paperwork for all appropriate patients.
• Responds to patient, prospective patient, drug reps and visitor inquiries in a courteous manner.
• Collects copays and outstanding balances.
• Obtains, records, and updates personal and financial patient information and signatures from Patients as determined by Medicare, State and Federal guidelines. Must stay abreast of current insurance rules and policies.
• Maintains cash drawer, logs copays and other payments, reconciles balances.
• May prepare and reconcile deposit slip.
• Verifies referrals and performs precertifications as appropriate. Types, mails, faxes correspondence as needed including sending patient letters, new patient paperwork, etc. Manages various work queues in EMR as needed.
• Orders office supplies and maintains front office and reception area cleanliness.
• All other clerical duties as assigned.

Requirements:

• One to three years’ experience Customer Service.
• Copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel).
• Must be able to multitask and maintain confidentiality.
• Strong verbal and social skills to facilitate working respectfully with patients, physicians, visitors, coworkers, and drug reps in person or by telephone. Excellent customer service skills.
• Excellent computer skills in order to utilize Electronic Medical Records systems to find and print records and to scan new records into the system and to utilize the Practice Management System to find whether or not a patient has been seen by this practice, to enter registration data, to scan insurance cards or other identification.
• Knowledge of health insurance coverage, requirements.
• Ability to make change if copays are collected, to post, and to balance the log sheet (basic math).
• Analytical skills required to make decisions based on the facility and clinical situation at hand.
• Knowledge of and compliance with HIPAA privacy requirements.
• High School diploma or equivalent.
• 1 year medical receptionist experience.

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

About the company

ICONMA is a nationwide consulting firm with corporate headquarters in Troy, MI, providing Professional Staffing and Project Based Services and Solutions for Fortune 1000 clients in a broad range of industries. Core Industries served include: Biotech/Ph...

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