Medical Receptionist

Summit Health Management; Bloomfield (CT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan

Life Insurance

Disability Insurance

FSA

HSA (if applicable)

Job summary

Summit Health Management is seeking a Patient Service Representative for CityMD locations. The role welcomes patients, manages intake, verifies information, and handles insurance questions with courtesy and urgency.

The position emphasizes accurate data entry, cash handling, and strong customer service in a high-volume setting. The incumbent will interact with physicians, patients and staff, requiring excellent communication and a can-do attitude.

Qualifications

• A High School Degree or GED.
• Happy, welcoming, and can-do attitude with patients and coworkers.
• Experience in high-volume/high-intensity service industry preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Detail-oriented and a team player.
• Computer proficiency and 55 wpm keyboarding skills.
• Flexible/adaptable to evolving environment.
• Bilingual language skills required or preferred based on site location.
• Ability to interact effectively with physicians, patients and staff.

Responsibilities

• Greeting and welcoming patients.
• Organizing and coordinating patient intake and other appointments.
• Entering/updating patient information in the system.
• Assisting patients with completion of paperwork.
• Scanning, updating and filing medical records.
• Answering phone calls and patient questions promptly and politely.
• Processing insurance information and verifying eligibility; liaise with Billing.
• Handling cash and co-payments accurately.
• Providing outstanding customer service to every patient.
• Informing site manager of wait times and patient inquiries.

Skills

Excellent communication

Customer service experience

Bilingual language skills

Typing 55 wpm

Team player

Flexible/adaptable

Education

High School Degree or GED

Tools

Computer proficiency

Job description

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description

The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD. The person in this position is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the patient. This individual responds to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person and is responsible for all paperwork associated with patient registration.

Essential Functions / Responsibilities

• Greeting and welcoming patients
• Organizing and coordinating patient intake and other appointments
• Accurately enters/updates patient information in system
• Assisting patients with completion of paperwork when necessary
• Scanning, updating and filing medical records
• Answering phone calls, questions, etc. in a prompt and polite manner
• Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
• Handling cash and co-payments accurately and responsibly
• Providing outstanding customer service to every patient
• Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.

Qualifications

• A High School Degree or GED
• Happy, welcoming, and can-do attitude with patients and coworkers
• Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred
• Excellent verbal, written, and interpersonal communication skills
• Detail-oriented and a team player
• Computer Proficiency and superior keyboarding skills (approximately 55 wpm)
• Flexible/adaptable nature to work in a continuously evolving environment
• Passion for helping others in a healthcare environment
• Ability to effectively interact with physicians, patients and other staff members
• Bilingual language skills required or preferred based on site location.

Physical Requirements

• Ability to sit and stand for periods of time.
• Heavy computer use required.

Pay and Benefits

Pay Rate: $18.25 per hour. The provided compensation amount is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.