Medical Receptionist

American Family Care; Arlington (MA); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Retirement benefit

Flexible scheduling

Job summary

A leading urgent care provider is seeking a Medical Receptionist to enhance patient experience by checking patients in and out, verifying insurance, and managing patient records. The successful candidate will ensure smooth patient flow and excellent customer service. Candidates should have a high school diploma or equivalent, with prior medical clerical experience preferred. The compensation offered is between $19.00 and $21.00 per hour, alongside great benefits like paid time off and health insurance.

Qualifications

• High School graduate or equivalent. Previous medical clerical experience preferred.
• Basic computer knowledge (e.g., Microsoft Office).
• Well-groomed appearance and clear phone mannerisms.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility.
• Greet patients and provide them with initial paperwork.
• Register patients and verify insurance accurately and timely.
• Process patient payments and address collection issues.
• Respond promptly to customer needs and assist patients.

Skills

Accuracy and detail orientation

Positive customer service skills

Basic computer knowledge (e.g., Microsoft Office)

Education

High School graduate or equivalent

Job description

Join to apply for the Medical Receptionist role at American Family Care.

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S., providing services seven days a week on a walk‑in basis. Our state‑of‑the‑art centers focus on episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in‑house X‑ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location; specific duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow and provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide them with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow‑up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge (e.g., Microsoft Office). Accuracy and detail orientation. Positive customer service skills. Well‑groomed appearance. Clear and articulate phone mannerisms.

Compensation

$19.00 - $21.00 per hour.

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Retirement benefit
• Great small business work environment
• Flexible scheduling

PS: It’s All About You! American Family Care has pioneered the concept of convenient, patient‑centric healthcare. Today, with more than 250 clinics and 800 in‑network physicians caring for over 6 million patients a year, AFC is the nation’s leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest‑growing companies in the U.S., AFC’s stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.

Please note that a position may be for a company‑owned or franchise location. Each franchise‑owned and operated location recruits, hires, trains, and manages their own employees, sets its own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company‑owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.

We are an Equal Opportunity Employer.