Medical Program Assistant Associate (MPAA)

TEEMA; Town of Plymouth (WI); On-site; USD 38,000 - 54,000; Full time

Job summary

TEEMA seeks a proactive and detail-oriented Medical Program Assistant Associate to join our clinical team in a correctional facility. The role centers on scheduling, medical records stewardship, and information governance to support patients, staff, and leadership.

Responsibilities include coordinating appointments, maintaining medical records, and handling correspondence with a focus on accuracy and regulatory compliance.

Qualifications

• Minimum of 1 year of patient scheduling experience in a clinical setting or 1 year of hands-on experience as a CNA or Medical Assistant.
• Ability to multitask within a fast-paced clinical environment with competing priorities.
• Meticulous attention to detail with high data-entry accuracy.
• Strong written, verbal, and interpersonal communication across teams.
• Active BLS certification through the American Heart Association and AED training.
• Work Type: Full-Time Contract Position; Work setting: On-site, correctional facility.

Responsibilities

• Coordinate patient appointments and program schedules to ensure efficient clinical workflows.
• Maintain the integrity of medical records through secure organizing, updating, and archiving of patient information.
• Prepare, manage, and distribute administrative correspondence across the unit.
• Facilitate accurate and timely release of medical information while preserving privacy and regulatory compliance.
• Keep databases up-to-date and provide data retrieval/reporting to support clinical governance.
• Maintain readiness to provide life-support and first aid until advanced care arrives; other duties as assigned.

Skills

Patient scheduling

Data entry accuracy

Communication skills

Multitasking under pressure

BLS certification

Education

CNA/MA certification or equivalent

Job description

Are you a highly organized healthcare professional who thrives in a fast-paced environment and loves keeping clinical operations running beautifully? We are seeking a proactive and detail-oriented Medical Program Assistant Associate (MPAA) to join our dynamic clinical team. In this central role, you will be the heartbeat of our Health Service Unit, providing essential scheduling and program coordination to support our patients, clinical staff, and administrative leaders. Balancing patient care coordination with vital medical records management, you will act as a welcoming guide for patients and a trusted partner to your colleagues. If you are looking for an inspiring opportunity to blend your medical administrative talents with your passion for patient advocacy, we invite you to make a meaningful impact with us!

Duties & Responsibilities

Patient Care Scheduling: Masterfully coordinate patient appointments and program schedules, ensuring clinical workflows run efficiently and patients receive timely care.

Medical Records Stewardship: Maintain the absolute integrity of our medical records system, overseeing the secure organizing, updating, and archiving of critical patient health information.

Dynamic Communication: Professionally prepare, manage, and distribute incoming and outgoing administrative correspondence, acting as a clear communication bridge for the unit.

Information Governance: Facilitate the accurate and timely release of medical information while maintaining strict patient privacy and regulatory compliance.

Data Integration: Keep computer databases up-to-date and organized, providing smooth data retrieval and reporting to support strategic clinical governance.

First Response Support: Maintain immediate readiness to perform life-saving BLS and first aid to ensure patient safety and comfort within the facility until advanced emergency care arrives.

Other duties as assigned.

Required Qualifications

Experience Baseline: Minimum of 1 year of patient scheduling experience in a clinical setting OR 1 year of hands‑on experience working as a Certified Nursing Assistant (CNA) or Medical Assistant (MA).

Adaptability: Proven ability to thrive and multi‑task within a fast‑paced clinical environment featuring competing priorities.

Precision: Meticulous attention to detail with high data‑entry accuracy.

Communication Excellence: Strong written, oral, and interpersonal communication skills to collaborate successfully across teams.

Life Support: Active Basic Life Support (BLS) certification through the American Heart Association (AHA) along with completed training in the use of an Automated External Defibrillator (AED).

Work Type: Full-Time Contract Position.

Work Setting: On-site, Correctional setting.