Medical Program Assistant

University of Wisconsin; Madison (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

The University of Wisconsin-Madison is seeking a Medical Program Assistant to support students and mental health services. This role involves administrative duties, customer service, and project management, requiring proficiency in Microsoft Office and strong communication skills.

Qualifications

• 1 year of customer service experience.
• Knowledge of medical terminology preferred.
• Ability to work independently and problem-solve.

Responsibilities

• Performs administrative tasks including telephone customer service and filing.
• Tracks and organizes clinical, research, or academic projects.
• Acts as the primary liaison for providers and patients.

Skills

Customer Service

Communication Skills

Organizational Skills

Problem Solving

Education

H.S. Diploma

Post-High School certification or degree

Tools

Microsoft Office

Electronic Health Record Software

Job description

Job Summary:

University Health Services is seeking a Medical Program Assistant with administrative experience in a healthcare setting, diversity in customer service, and excellent written and verbal communication skills to join our team to support students, providers, and mental health services.

Performs administrative duties to support providers, staff, services, and unit programs. May serve as the primary contact or customer service representative and subject matter expert. Tracks, prioritizes, organizes, and completes multiple ongoing clinical, research or academic projects.

Responsibilities:

Performs administrative duties to support providers, staff, services, and unit programs. May serve as the primary contact or customer service representative and subject matter expert. Tracks, prioritizes, organizes, and completes multiple ongoing clinical, research or academic projects. Requires Health Insurance Portability and Accountability Act (HIPAA) and Personal Protective Equipment (PPE) knowledge or training.

• 75% Performs administrative tasks including telephone customer service, word processing, transcribing, filing, and calendaring
• 5% Acts as the primary liaison for providers or programs and refers stakeholders to providers, agencies, patients, and staff
• 10% Assists in coordinating the complex daily activities of providers or program(s) by entering information into databases, maintaining files and materials, and preparing reports
• 5% Serves as the primary contact and subject matter expert for specified program policies and procedures
• 5% Identifies opportunities for program improvements and makes recommendations to the appropriate entities

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Education:

Preferred
H.S. Diploma

Strongly Preferred:
Post-High School certification or degree

Qualifications:

Required:
- Minimum of one year customer service experience
- Experience with Microsoft Office and basic office equipment

Preferred:
- Experience with MS Office, multiple computer platforms, and scheduling software
- Experience with electronic health record scheduling software
- Administrative experience in a healthcare setting
- Knowledge of medical terminology
- Experience with a variety of internal and external contacts
- Ability to work independently and to problem-solve
- Ability to organize and prioritize work in a busy environment
- Experience working with under-represented groups
- Awareness of varied and unique perspectives in the workplace

Work Schedule:

8:30AM - 5:00PM Monday - Friday

Work Type:

Full Time: 100%

This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location. Subject to change based on operational needs.

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $20.00 HOURLY
Depending on Qualifications

Additional Information:

UHS is part of Student Affairs at the University of Wisconsin-Madison, led by the vice chancellor for student affairs. Our staff is dedicated to serving students and to helping them succeed in and out of the classroom in areas including health and well-being, leadership and engagement, and student advocacy. Student Affairs includes departments led by the dean of students; departments that provide student spaces and leadership resources; the Wisconsin Union; University Health Services; and University Recreation and Wellbeing.

Successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

How to Apply:

Please click on the "Apply Now" button to start the application process. You will be required to log in or create an account to continue. Please upload a cover letter and resume to apply.

Finalists will be asked to provide a list of at least three (3) professional references with titles, emails, phone numbers (including at least one supervisory reference). Note that references will not be contacted without your prior knowledge.

Contact:

Amy John
[e-mail]
608-890-3592
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Official Title:

Medical Program Assistant(HS009)

Department(s):

A57-UNIV HEALTH SERVICES/CCS/ADMINISTRATION

Employment Class:

University Staff-Ongoing

Job Number:

315967-CP

The University of Wisconsin-Madison is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, click here

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Division Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.