Medical Practice Supervisor

AdventHealth; United States; On-site; USD 27,000 - 51,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

PTO from Day One

403-B Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth is seeking a site leadership role in Orlando to oversee daily practice operations and coordinate staff in a busy medical setting. The position acts as a liaison for patients, physicians, and payers, and ensures compliance with HIPAA and OSHA policies while driving quality care.

You will recruit and develop staff, conduct performance evaluations, and supervise infection control to maintain high standards of patient service and accurate billing processes.

Qualifications

• Ability to communicate in English, both verbally and in writing.
• Knowledge of Medicare, Medicaid, and third-party payers preferred.
• Ability to communicate professionally and listen effectively.
• Mature judgment when dealing with patients, physicians, and insurers.
• Ability to operate general office machines and learn new software.
• Ability to manage multiple tasks and organize work efficiently.
• Ability to handle diverse personalities and adapt to change.
• Follow complex instructions with attention to detail.
• Exceptional customer service skills.
• Basic medical terminology.

Responsibilities

• Provide leadership and direction aligned with organizational goals.
• Serve as on-site liaison for patients, agencies, and payers.
• Conduct staff evaluations and probationary assessments.
• Coordinate daily operations of the medical practice site.
• Recruit, orient, counsel, and evaluate staff to ensure quality care.
• Maintain infection control and OSHA standards per HIPAA policies.
• Lead quality and safety initiatives supporting patient care.
• Collaborate with support services to maintain a safe environment.
• Resolve patient complaints and ensure accurate billing controls.

Skills

English communication

HIPAA knowledge

Customer service

Discretion

Interpersonal skills

Office equipment

Multi-tasking

Adaptability

Detail orientation

Leadership

Education

Associate

High School Diploma

Job description

Benefits and perks

• Medical
• Dental
• Vision Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Location

Address: 615 E PRINCETON ST
City: ORLANDO
State: Florida
Postal Code: 32803

Job Description

Provides leadership and direction in accordance with organizational goals and objectives. Serves as a liaison for patients, government agencies, and third-party payers for the purpose of providing an on-site contact for individual practice sites. Completes regular performance evaluations for each staff member and conducts evaluations for new staff prior to the completion of the probationary period. Acts as a liaison between administration, physicians, and staff. Counsels employees, develops staff, and utilizes the disciplinary process as appropriate. Coordinates the daily operations of the medical practice site. Recruits, orients, counsels, and evaluates a team of engaged employees to assure quality patient care. Maintains infection control standards and OSHA standards for the medical practice, assuring staff knowledge and compliance with HIPAA and OSHA policies and procedures. Leads quality initiatives and safety functions that support patient care and reflects the initiative and responsibility indicative of professional expectations. Collaborates with ancillary support services to provide a safe, clean, and secure environment for patients, staff, and visitors. Resolves patient complaints and proficiently uses computer applications to achieve optimum patient care efficiencies. Other duties as assigned. Ensures accurate, timely charges, billing, and collection of patient accounts, maintaining appropriate internal controls over accounts receivable and cash receipt functions.

Knowledge, Skills, and Abilities

• Able to communicate effectively in English, both verbally and in writing [Required]
• Knowledge of Medicare, Medicaid, and third-party payors [Preferred]
• Additional languages [Preferred]
• Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques [Required]
• Mature judgment in dealing with patients, physicians, and insurance representatives [Required]
• Ability to operate general office machines such as computer, fax machine, printer, and scanner [Required]
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion [Required]
• Ability to manage diverse personalities [Required]
• Ability to adapt in an ever-changing healthcare environment [Required]
• Ability to follow complex instructions and procedures, with a close attention to detail [Required]
• Exceptional customer service skills [Required]
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties [Preferred]
• Basic medical terminology [Required]

Education

• Associate [Preferred]
• High School Grad or Equiv [Required]

Field of Study

in Business, Finance, or Supply Chain.

Work Experience

• 2+ years of related work experience [Required]
• Experience coding ICD-10 and CPT billing [Preferred]
• Leadership experience in a healthcare setting [Preferred]
• Patient care experience as CMA, LPN, EMT, etc. [Preferred]
• Staff experience in a health care setting [Preferred]

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]
• Basic Life Support - CPR Cert (BLS) [Required]

Additional Information

N/A

Physical Requirements and Pay Range

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range: $19.96 - $37.11

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

Equal Opportunity Employer Statement

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Mission Statement

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.