Medical Practice Reprsentative-Full time-Elkader Clinic

Trinity Health; Elkader (IA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Full benefits package

Job summary

MercyOne Elkader Medical Center is seeking a Medical Practice Representative to greet patients, manage front desk operations, and support efficient clinic flow. You will verify insurance, enter patient data into the EHR, and collect copays at the time of service while maintaining strict confidentiality.

The role requires strong communication, professional demeanor, and the ability to collaborate within a team.

Qualifications

• High school diploma or equivalent required; relevant experience may substitute in limited cases.
• Minimum 1 year experience in a medical office setting preferred.
• Must maintain confidentiality when handling patient information.
• BLS certification for Healthcare Provider or obtained within 3 months of hire.

Responsibilities

• Greet and welcome patients and visitors to the clinic with a professional demeanor.
• Manage front desk responsibilities including patient flow, scheduling, and phone handling.
• Validate insurance eligibility and enter demographics and insurance data in the EHR and other systems.
• Collect copays and deductibles at the time of service; copy/scan patient documents to the EMR.
• Prepare charts for appointments and pull records for upcoming visits.

Skills

Customer service

Interpersonal communication

Phone etiquette

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Employment Type

Full time

Shift

Day Shift

Description

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne Elkader Medical Center is a 25-bed critical access hospital, which provides a vital lifesaving link to rural communities in Clayton County and surrounding areas through ambulance and emergency services. MercyOne is committed to providing quality, personalized and safe health care close to home. The emergency department is staffed 24 hours a day, seven days a week with board certified physicians and advanced level practitioners who are well-trained to treat emergency needs. MercyOne Elkader Medical Center is certified as a Level IV Trauma Center by the Iowa Department of Public Health.

As a Medical Practice Representative at MercyOne , you will greet and welcome patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.

Schedule

• 4 days/week 0730-5
• Will rotate between Elkader and Monona clinics

General Requirements

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepare charts for patient appointments to make sure all necessary information is complete. Pulls patient records for the next day appointments and prepares charts.

Education

• High school diploma or equivalent required. In limited circumstances, a candidate’s verified applicable experience may substitute for diploma/GED requirement.
• Minimum of 1-year experience in a medical office setting preferred.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess the ability to interact. Interaction is with a variety of people inside or outside the organization. Communications are of moderate difficulty and sensitivity. Contact with others may involve detailed & lengthy dialogues & exchanges of information. Requires a moderate number of interpersonal skills. Interactions involve dealing with moderately complicated problem situations or stressful encounters.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system !

Elkader

Elkader offers small-town charm with a cost of living about 23% below the national average. Families benefit from good local schools and a safe, walkable community. Cultural highlights include the historic Elkader Opera House, Motor Mill Historic Site and kayaking on the Turkey River. Residents enjoy scenic parks, antique shops and annual heritage festivals.

MercyOne Elkader Medical Center is a 25-bed critical access hospital. It provides 24/7 emergency care and is designated as a Level IV Trauma Center, ensuring timely treatment for urgent needs. The hospital is known for its personalized, family-oriented approach to care, serving the rural Clayton County community and surrounding areas.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.