Medical Practice Reprsentative-Full time-Elkader Clinic

MercyOne; Elkader (IA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Full benefits package

Growth opportunities

Job summary

MercyOne Elkader Medical Center seeks a Medical Practice Representative to greet patients, manage front desk tasks, and ensure smooth patient flow in a community hospital setting.

You will verify insurance, collect payments, and enter demographic data into the electronic health record, supporting a friendly, efficient patient experience at the Elkader clinic.

Qualifications

• Greet and welcome patients and visitors to the clinic.
• Manage front desk tasks: scheduling, phone calls, check-in.
• Validate insurance eligibility and enter data into EHR.
• Collect copays and balances at the time of service.
• Prepare charts and ensure accurate patient information.

Responsibilities

• Maintain patient flow and appointment scheduling.
• Assist with admitting process in line with policies.
• Answer calls and direct to appropriate departments.
• Enter patient demographics and insurance data into systems.
• Handle time-of-service payments and balances.

Skills

Interpersonal skills

Professional demeanor

Customer service experience

Front desk responsibilities

Education

HS diploma or equivalent

Medical office experience preferred

Tools

EHR systems

Insurance eligibility verification

Job description

Employment Type

Full time

Shift

Day Shift

Description

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne Elkader Medical Center is a 25-bed critical access hospital, which provides a vital lifesaving link to rural communities in Clayton County and surrounding areas through ambulance and emergency services. MercyOne is committed to providing quality, personalized and safe health care close to home. The emergency department is staffed 24 hours a day, seven days a week with board certified physicians and advanced level practitioners who are well-trained to treat emergency needs. MercyOne Elkader Medical Center is certified as a Level IV Trauma Center by the Iowa Department of Public Health.

As a Medical Practice Representative at MercyOne , you will greet and welcome patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.

Schedule

• 4 days/week 0730-5
• Will rotate between Elkader and Monona clinics

General Requirements

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepare charts for patient appointments to make sure all necessary information is complete. Pulls patient records for the next day appointments and prepares charts.

Education

• High school diploma or equivalent required. In limited circumstances, a candidate’s verified applicable experience may substitute for diploma/GED requirement.
• Minimum of 1-year experience in a medical office setting preferred.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess the ability to interact. Interaction is with a variety of people inside or outside the organization. Communications are of moderate difficulty and sensitivity. Contact with others may involve detailed & lengthy dialogues & exchanges of information. Requires a moderate number of interpersonal skills. Interactions involve dealing with moderately complicated problem situations or stressful encounters.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system !

Elkader

Elkader offers small-town charm with a cost of living about 23% below the national average. Families benefit from good local schools and a safe, walkable community. Cultural highlights include the historic Elkader Opera House, Motor Mill Historic Site and kayaking on the Turkey River. Residents enjoy scenic parks, antique shops and annual heritage festivals.

MercyOne Elkader Medical Center is a 25-bed critical access hospital. It provides 24/7 emergency care and is designated as a Level IV Trauma Center, ensuring timely treatment for urgent needs. The hospital is known for its personalized, family-oriented approach to care, serving the rural Clayton County community and surrounding areas.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.