Medical Operations Supervisor

Merlin Entertainments; Carlsbad (CA); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Excellent health care options

Outstanding PTO

Merlin Magic Pass

Recognition Programs and Rewards

401(k) with company match

Tuition reimbursement

Job summary

LEGOLAND California Resort is seeking a Medical Operations Supervisor to support the Medical Operations Manager in daily resort medical services, emergency response programs, and occupational health initiatives. You will lead EMTs/Paramedics, oversee incident documentation, and ensure regulatory compliance while maintaining a strong guest-centric health presence.

The role emphasizes emergency preparedness, team development, and coordinating with security, operations, and external agencies to

Qualifications

• Graduate of a State-accredited EMT or Paramedic program.
• Current California and San Diego County EMT or Paramedic certification in good standing.
• Current Basic Life Support (BLS) certification.
• Minimum 2 years of EMS field or clinical experience.
• Experience as a Paramedic, Bridged EMT within a 911 system, or Critical Care Transport provider.

Responsibilities

• Lead emergency response operations and incident management across the Resort.
• Supervise medical responses and ensure accurate reporting and documentation.
• Coordinate EMT recruitment, training, and competency programs.
• Maintain readiness, inspections, and quality assurance of medical equipment and vehicles.
• Support guest safety, incident response, and workplace safety initiatives.

Skills

Leadership

Communication

Medical terminology

Documentation

Microsoft Office

Calm under pressure

Education

State-accredited EMT/Paramedic program

Bachelor's degree (preferred)

ACLS/PALS (preferred)

Job description

LEGOLAND California Resort

Help Keep LEGOLAND Safe, Prepared, and Guest Focused

The Medical Operations Supervisor supports the Medical Operations Manager in the leadership, administration, and daily operation of Resort medical services, emergency response programs, occupational health initiatives, and guest safety operations. This role serves as the department's second-in-command, providing operational leadership, team development, compliance oversight, and support during emergency and medical incidents.

What You'll Do

Emergency Operations & Response

• Support emergency response operations and incident management across the Resort.
• Assist with the development and implementation of emergency response plans.
• Coordinate response efforts with Security, Operations, Health & Safety, and external agencies.
• Lead emergency preparedness exercises and after-action reviews.
• Support emergency protocols, including evacuations, access control, and first-response coordination.
• Serve as department leader in the absence of the Medical Operations Manager.

Incident Management

• Supervise medical responses and ensure accurate reporting and documentation.
• Conduct incident debriefs and recommend process improvements.
• Monitor trends and recurring incidents and elevate concerns as needed.
• Provide leadership during complex guest, employee, and medical incidents.

Team Leadership & Development

• Supervise, coach, and mentor EMTs and Paramedics.
• Support day-to-day Health Services operations.
• Assist with EMT recruitment, candidate selection, and onboarding.
• Coordinate EMT training, skills verification, simulations, and competency programs.
• Establish expectations for guest service, professionalism, appearance, and incident response.
• Support performance management and corrective action processes.

Guest Safety & Experience

• Maintain a reassuring and professional medical presence throughout the Resort.
• Support empathetic guest interactions during incidents.
• Champion a "Guest Obsessed" culture through active park engagement.
• Inspire a positive and high-performing team environment.

Operational Leadership

• Assist with staffing coordination, resource planning, and vendor support.
• Monitor operational metrics and recommend improvements.
• Maintain departmental policies, procedures, and compliance standards.
• Oversee readiness, inspections, and quality assurance of medical equipment and response vehicles.
• Manage first aid, oxygen, AED, stair chair, and medical supply inventories.
• Track staff certifications and training compliance.
• Support audits, accreditation readiness, and regulatory requirements.

Health & Safety

• Partner with Health & Safety to identify risks and improve workplace safety initiatives.
• Ensure proper medical documentation, reporting, and recordkeeping.
• Manage patient contact log audits and medical file compliance.
• Support bloodborne pathogen, chemical exposure, and occupational health follow-up processes.
• Assist with Workers' Compensation documentation and compliance.

Qualifications & Experience

Qualifications Required

• Graduate of a State-accredited EMT or Paramedic program
• Current California and San Diego County EMT or Paramedic certification in good standing
• Current Basic Life Support (BLS) certification
• Minimum 2 years of EMS field or clinical experience
• Experience as a Paramedic, Bridged EMT within a 911 system, or Critical Care Transport provider
• Valid driver's license with a safe driving record

Preferred

• Bachelor's degree
• ACLS and/or PALS certification
• 4+ years of EMS experience
• Theme park, hospitality, or large venue medical operations experience

Skills & Abilities

• Strong leadership, coaching, and communication skills
• Ability to remain calm and make sound decisions during emergencies
• Knowledge of medical terminology and documentation practices
• Ability to maintain confidentiality and handle sensitive situations professionally
• Experience with Workers' Compensation processes and documentation
• Proficiency with Microsoft Office and business software systems

Schedule Requirements

• Availability to work early mornings, evenings, weekends, and holidays
• Flexibility to support Resort operations, special events, and emergency response situations

Physical Demands

• Standing: Constant 80%
• Walking: Constant 80%
• Sitting: 20% (e.g., except during breaks)
• Lifting/Carrying:
• 0–10 lbs: Frequent 80%
• 10–25 lbs: Frequent 50%
• 25–50 lbs: Consistent 50%
• 50+ lbs: Consistent team lift: Less than 10% of the time
• Pushing/Pulling: Consistent 50% (equipment used: [e.g., carts, product pallet jacks, machinery])
• Reaching:
• Below waist: Frequently 90%
• Waist to shoulder: Frequently 90%
• Overhead: Occasionally 20%
• Bending/Stooping: Frequently 100%
• Twisting: Frequently 100%
• Kneeling/Crouching: Frequently 100%
• Climbing (stairs/ladders): Occasionally 20%
• Manual Dexterity (hands/fingers): Typing, handling small objects, tools, handling cardboard-Frequently 100%
• Vision Requirements: close vision, distance, color vision, depth perception-Frequently 100%
• Noise Exposure: Moderate-Frequently, Loud-Frequently 100%
• Temperature Exposure: Indoor / Outdoor / Seasonal variations / Extreme conditions, anywhere from 25 degrees to 101 degrees. Frequently 100%
• Work Environment: wet surfaces, heights, confined spaces, chemicals, working both indoors and outdoors Frequently 100%
• Accommodation Statement: Reasonable accommodations will be made in accordance with applicable California law.

Benefits

• Excellent health care options (medical, dental, and vision that encourage preventative care).
• Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
• Merlin Magic Pass for friends and family to enjoy the parks & attractions
• Recognition Programs and Rewards
• 401(k) program with company match
• Tuition reimbursement programs

Pay Range

Compensation between USD $30.00/Hr.-USD $30.00/Hr.