Medical Office Specialist-Phillips Surgery

Mount Sinai; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Mount Sinai Health System is seeking a Medical Office Specialist to provide clinical and medical office support to physicians and surgeons. You will assist in patient care and administrative duties to deliver quality patient care as part of the health team under RN/LPN or MD supervision.

The role includes room setup, vital signs, phlebotomy, and support for various procedures, with emphasis on accurate documentation and compliant processes within a hospital setting.

Qualifications

• High School Diploma or GED required.
• Licensed/Credentialed as a Phlebotomist or EKG technician preferred.
• Two years of experience working as a medical assistant.
• Basic Life Support (BLS) certification (1 year) from AHA or Red Cross preferred.

Responsibilities

• Monitors patient flow in waiting room and resolves patient flow issues related to registration and post-visit processing.
• Prepares examination room and instruments according to hospital infection control policies.
• Takes and monitors vital signs, including fetal heart rate if necessary.
• Performs phlebotomy, point-of-care testing, and procedures as ordered (ECG, phototherapy).
• Assists with procedures such as echocardiogram, colon/birth-related procedures and cystoscopy.
• Transports patients and equipment as needed.
• Documents in medical records per hospital policy.
• Greets, registers patients and handles pre-registration, insurance verification and demographics over the telephone or in person.

Education

BLS Certification

Medical Assistant Certification

Job description

Description

The Medical Office Specialist offers clinical and medical office support to physicians and surgeons.Assists in patient care and administrative duties necessary to deliver quality patient care. Performs various duties as a member of the health team in the treatment and care of patient and their families and also assists with tasks to support the unit. Participates and supports the health team in the direct patient care under the supervision of an RN/LPN or MD.

Responsibilities

1. Monitors patient flow in waiting room and resolves patient flow issues related to registration and post-visit processing
2. Provides set-up of examination room and instruments in accordance with proper techniques established by hospital and infection control policies.
3. Takes and monitors vital signs, including fetal heart rate if necessary
4. Performs phlebotomy, point of care testing, and other procedures as indicated by physician order, including but not limited to electrocardiogram and phototherapy
5. Assists with procedures as necessary including but not limited to echocardiogram, sigmoidoscopy, proctoscopy, nasal scope, colposcopy, biopsy, LEEP, laser and cystoscopy
6. Sets up oxygen and suction
7. Performs vision screening
8. Inventories, orders or re-stocks medical supplies; monitors expiration dates on all medications and medical supplies disposing appropriately as per institution policy
9. Maintains logging system as required for refrigeration of medications, point of care testing, sterilization process, or others as needed
10. Performs routine maintenance/cleaning of equipment and instruments; Notifies appropriate personnel regarding any malfunction in equipment
11. Maintains a safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations
12. Complies with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infections body fluids, chemical disinfectants, radiation and other hazardous substances
13. Acts rapidly and calmly during emergencies, initiates CPR and provides the necessary items called for by the team
14. Transports patients and equipment as needed
15. Performs any and all duties involving direct patient care as assigned by the RN/LPN within the framework of the New York State Nurse Practice Act and MSHS Policy and Procedures
16. Documents in medical record / electronic medical record as required by hospital policy
17. Greets and registers patients, prepares and processes appropriate forms, directs patients to appropriate areas and arranges transportation needs
18. Screens incoming calls, takes and responds to messages, as well as responds to inquiries regarding department procedures, services and programs.
19. Schedules appointments and completes pre-registration via telephone including insurance verification and full patient demographics collection over the telephone or in person using computerized system(s) with accountability for the integrity of the data, including all patient demographics and insurance information
20. Fulfills clerical responsibilities as assigned using the electronic medical record (EMR) system or manually as necessary, to include sending and receiving patient medical records; obtaining lab/x-ray reports, discharge summaries, referral information, etc.
21. Performs routine cash collections at time of service.
22. Completes forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately. Assists in the creation and maintenance of medical charts.
23. Retrieves lab, pathology and diagnostic testing, and operative reports and data from computer systems
24. Checks, verifies and updates insurance information utilizing internal or electronic sources.
25. Obtains and documents managed care referrals, required pre-certifications and authorizations as necessary
26. Supports surgical or procedure scheduling in conjunction with Surgical Coordinator or other similar role(s) verifying times with patients, preparing charts, pre-admissions and consent forms
27. Maintains a working knowledge of New York State third party payer eligibility requirements for private and hospital billing
28. Utilizes and understands basic medical terminology; able to complete visit encounter forms and enters ICD10-CM and CPT information into computerized systems as appropriate
29. Assists in training, orientation and education of entry level and or/float staff

Qualifications

• High School Diploma/GED. Licensed/Credentialed as a Phlebotomist or EKG technician preferred
• Two years of experience working as a medical assistant
• Name: Basic Life Support (BLS) (1 Year) Issuing Agency: AHA or Red Cross
• Medical Assistant Certification by examination preferred

Collective bargaining unit: SEIU 1199-MSBI

Employer Description

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well‑being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences.