Medical Office Specialist - Patient Call Center

Horizon Health Corporation; Sarasota (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

Horizon Health Corporation is seeking a Medical Office Specialist for its Patient Call Center in Lakewood Ranch, Florida. The ideal candidate will manage patient scheduling, verify insurance, and perform essential administrative tasks. Candidates must possess strong communication and organizational skills, as well as a solid understanding of medical terminology. Join our dedicated team to deliver quality healthcare in a collaborative environment.

Benefits

Competitive compensation

Generous paid time off

Excellent medical, dental, vision, and prescription plans

401(k) with company match

Qualifications

• High school diploma is required, medical office assistant certification preferred.
• At least one year of medical experience is preferred.
• Knowledge of medical terminology and administrative procedures required.

Responsibilities

• Schedules patient appointments and communicates necessary preparations.
• Handles insurance verification and inputs statistical data.
• Performs front desk duties including registration and billing.

Skills

Communication

Organizational skills

Problem-solving

Attention to detail

Customer service principles

Education

High school diploma or equivalent

Completion of Medical Office Assistant/Specialist program

Tools

Electronic medical records systems

Job description

Responsibilities

Location: 6600 University Pkwy. Suite 201 Lakewood Ranch, FL - Candidates must be Local - worksite: In-Person

ABOUT MANATEE PHYSICIAN ALLIANCE

Manatee Physician Alliance is a multi-specialty physician group offering Primary Care, Cardiology, General and Bariatric Surgery. Our team delivers quality, compassionate care in a collaborative, patient-focused approach. We value our employees’ contributions and offer advancement opportunities.

Position Summary: Medical Office Specialist - Patient Call Center

The Call Center Specialist schedules patients for appointments, communicates necessary preparations (including new patient paperwork), and relays appointment information to offices. They pre-register new patients in Cerner, demonstrate Service Excellence, and answer incoming calls, serving as the department liaison. Responsibilities also include insurance verification, knowledge of insurance terms, reimbursement procedures, medical terminology, and practice services. Inputs statistical data into systems and performs other duties as assigned.

Skills and Abilities

• Excellent professional, organizational, and communication skills
• General office skills
• Proficiency in computer input and personal computer operation
• Knowledge of medical terminology
• Ability to multi-task and pay attention to detail
• Strong interpersonal skills

The role also involves front desk duties such as registration, check-in, collecting co-pays, scheduling, billing, and scanning records into EMR. Candidates should possess medical terminology knowledge, organizational and communication skills, adaptability to flexible schedules, professionalism, confidentiality, and problem-solving abilities. Reliability, tact, honesty, and discretion are essential for maintaining confidentiality and completing assignments successfully.

Independence Physician Management (IPM), a subsidiary of UHS, manages multi-specialty physician networks and urgent care clinics across 11 markets in six states and D.C., dedicated to improving community health and wellness.

As a Manatee Physician Alliance employee, you will enjoy:

• A challenging and rewarding work environment
• Competitive compensation and generous paid time off
• Excellent medical, dental, vision, and prescription plans
• 401(k) with company match

About Universal Health Services (UHS), Inc.

UHS is a leading provider of hospital and healthcare services, with revenues of $14.3 billion in 2023. Recognized as one of the World’s Most Admired Companies by Fortune and listed in Forbes’ Largest Public Companies, UHS employs approximately 96,700 staff across hospitals, behavioral health facilities, outpatient clinics, and related services nationwide and internationally. Visit www.uhs.com.

Qualifications

Education:

• High school diploma or equivalent
• Completion of Medical Office Assistant/Specialist or Medical Assistant program preferred

Knowledge:

• At least one year of medical experience preferred
• Reliability, responsibility, and dependability
• Attention to detail and thoroughness
• Knowledge of administrative procedures, medical terminology, and office systems
• Proficiency with electronic equipment, hardware, software, and applications
• Customer service principles and evaluation

EEO Statement

UHS subsidiaries are committed to mutual respect and equal employment opportunities, supporting diversity and inclusion in the workplace.

Notice

UHS's HR team is dedicated to a positive candidate experience, ensuring security and integrity during recruitment. Do not share personal or financial information via email. Report suspicious activity at https://uhs.alertline.com or call 1-800-852-3449.