Medical Office Specialist (M/W/F schedule)

Concentra; West Palm Beach (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Medical Office Specialist to join their patient care team. This full-time role is crucial in delivering exceptional administrative support in a healthcare setting. Responsibilities include patient registration, appointment management, and ensuring a welcoming experience for all patients. The ideal candidate will possess strong customer service skills, attention to detail, and proficiency in office management tools. Join this dynamic team and contribute to improving the health of America's workforce, one patient at a time.

Qualifications

• 6 months to 1 year of experience, preferably in occupational medicine.
• Ability to perform front office operations and manage multi-line phone systems.

Responsibilities

• Greet patients and manage check-in/check-out processes.
• Communicate wait times and handle appointment scheduling.
• Maintain confidentiality and follow HIPAA guidelines.

Skills

Service mentality

Attention to detail

Customer service

Communication

Proficiency in Microsoft Office

Flexibility

Decision-making

Confidentiality

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

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Overview
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Patient Service Specialist performs complex administrative duties including patient registration, scheduling, customer service, and managing multi-line phone systems. This role requires a general knowledge of various systems and procedures. It ensures every patient is treated with quality clinical care and receives a welcoming, respectful experience.

Responsibilities

1. Greet patients and visitors
2. Communicate wait times and direct accordingly
3. Obtain authorization for services as needed
4. Check in patients using management systems
5. Explain forms and ensure proper completion
6. Answer phones and direct calls
7. Contact patients for appointment reminders, rescheduling, or cancellations
8. Check out patients and distribute records
9. File paperwork and records
10. Maintain inventory of supplies
11. Manage dissemination of paperwork to outside parties
12. Follow HIPAA and safety guidelines
13. Attend staff meetings and participate in training
14. Process patient referrals and assist in administrative functions
15. Maintain a neat facility appearance
16. Use reporting tools for employer results and paperwork
17. Review transcriptions and enter charges
18. Perform some medical assistant duties as assigned

This description may change at any time with or without notice.

Qualifications

Education: High School Diploma or GED

Experience: 6 months to 1 year, knowledge of occupational medicine preferred

Skills: Service mentality, attention to detail, urgency, initiative, flexibility, decision-making, customer service, confidentiality, communication, proficiency in Microsoft Office, ability to perform front office operations, drive to meet service standards

Additional Information

This role requires handling confidential information and providing reasonable accommodations for disabilities. Concentra is an equal opportunity employer.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Hospitals and Health Care