Medical Office Specialist - Invasive Cardiovascular - Physician Practice

Hackensack Meridian Health Inc.; Hackensack (NJ); On-site; USD 38,000 - 48,000; Full time

Job summary

Hackensack Meridian Health Inc. is seeking a Medical Office Specialist to manage front desk activities in the outpatient setting, including check-in, scheduling, registration, and check-out. You will coordinate with care teams to ensure a smooth patient experience and post-visit follow-up.

The role requires a high school diploma or GED, 1+ year of customer service experience, and proficient computer skills (MS Office or Google Suite). Travel to multiple locations may be required.

Qualifications

• High school diploma or GED required or equivalent experience.
• 1+ year experience in customer service or working with the public.
• Ability to manage multiple tasks in a fast-paced environment with a professional demeanor.
• Excellent written and verbal communication skills; travel to various locations may be required.

Responsibilities

• Handle front desk functions in outpatient settings (check-in, scheduling, registration, check-out).
• Support care team and patients to ensure optimal care, satisfaction, and experience.
• Assist post-visit follow-ups and address patient needs and concerns.

Skills

Customer service

Multitasking

Time management

Communication

Travel flexibility

Reliability

Computer skills (MS Office/Google)

Verbal and written communication

Education

High school diploma / GED

Associates Degree preferred

Tools

EMR/EHR experience

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Medical Office Specialist performs a variety of secretarial and administrative duties for the outpatient medical office relating to the organization and management of the department. The Medical Office Specialist is responsible for all front desk functions identified in the ambulatory setting. The role of the Medical Office Specialist is to provide optimal support to the team and to ensure patients receive the very best care, satisfaction and experience during the check-in, scheduling, registration, and check-out process while at the office, and continue to support our patients post visit for any appointment needs and concerns.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), or GED equivalent programs and/or equivalent experience.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
• Ability to navigate competing priorities and manage time efficiently.
• Must be able to travel to various locations.
• Must have reliable transportation.
• Proficient computer skills that may include but are not limited to Microsoft office and/or Google Suite platforms.
• Excellent written and verbal communication skills.

Education, Knowledge, Skills and Abilities Preferred:

• Associates Degree.
• Minimum of 1 year related work experience in a physician practice, hospital setting.
• EMR/EHR experience.
• Prior clerical training, knowledge.