Medical Office Specialist I

Community Healthcare Network; New York (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

Community Healthcare Network (CHN) is seeking a patient access registrar to greet patients, orient them to available services, and collect required information for registration. You will determine insurance, enter data into the Practice Management System, and manage scheduling and follow-ups.

The role involves verifying insurance, performing basic financial assessments, and assisting with public entitlements; experience in healthcare and bilingual abilities are valued in our diverse New York

Qualifications

• High School diploma or equivalent.
• 2 years of related healthcare experience.
• Bilingual a plus.

Responsibilities

• Greet patients and provide basic orientation to the center and all available services.
• Check-in and screen all patients to determine their insurance.
• Obtain accurate and complete personal information from the patient as required for registration and enters into the Practice Management System (PMS).
• Monitors the ECW office visits screen to assure patients are processed and checked out timely.
• Verify patients’ insurance. Performs a financial assessment of all new patients and reassessment of established patients on a six-month basis, as needed. Assists in the preparation of applications for public entitlements and facilitates the approval process. Assists with re-certification, as needed.
• Keeps track of appointment schedules, makes and confirms patient appointments and follows up on missed appointments and documents in the PMS system.
• Collects co-payment fees, tracks payments and open balances.
• Responds to written and telephone inquiries regarding billing information, researches accounts for incorrect charges, missing cash payments, corrects financial levels and adjusts accounts to reflect changes.
• Answer multiple telephone calls appropriately and follows up on return calls.
• Assists with data collection and report preparation.
• Maintains inventory of the equipment stock and supplies.
• Scanning of medical records documentation/reports.

Skills

Customer service

Communication skills

Bilingual

Education

High School diploma or equivalent

Job description

Who We Are

Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services.

Our network is made up of 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away.

What We Offer

Growth and development: Access to various healthcare professionals and benefits to deepen understanding and interest in the various disciplines involved in community health programming.

Supportive Team culture: Be a part of an interdisciplinary environment where your ideas and work are valued and encouraged.

Comprehensive benefits: Including health, dental and vision insurance, retirement plans, employee assistance programming and more.

Job Function

Responsibilities include, but are not limited to:

• Greet patients and provide basic orientation to the center and all available services.
• Check-in and screen all patients to determine their insurance.
• Obtain accurate and complete personal information from the patient as required for registration and enters into the Practice Management System (PMS).
• Monitors the ECW office visits screen to assure patients are processed and checked out timely.
• Verify patients’ insurance. Performs a financial assessment of all new patients and reassessment of established patients on a six-month basis, as needed. Assists in the preparation of applications for public entitlements and facilitates the approval process. Assists with re-certification, as needed.
• Keeps track of appointment schedules, makes and confirms patient appointments and follows up on missed appointments and documents in the PMS system.
• Collects co-payment fees, tracks payments and open balances.
• Responds to written and telephone inquiries regarding billing information, researches accounts for incorrect charges, missing cash payments, corrects financial levels and adjusts accounts to reflect changes.
• Answer multiple telephone calls appropriately and follows up on return calls.
• Assists with data collection and report preparation.
• Maintains inventory of the equipment stock and supplies.
• Scanning of medical records documentation/reports.

What We Look For

• High School diploma or equivalent
• 2 years of related healthcare experience
• Bilingual a plus