Medical Office Specialist - Gastroenterology - Physician Practice

Hackensack Meridian Health Inc.; Hackensack (NJ); On-site; USD 20,664 - 30,307; Full time

Job summary

Hackensack Meridian Health Inc. is seeking a Medical Office Specialist to provide administrative and secretarial support in an outpatient medical office.

You will manage front desk functions, assist with check-in/check-out and scheduling, and ensure a positive patient experience with follow-up support as needed. The ideal candidate has a high school diploma or equivalent, 1+ year of customer service, strong communication, and proficient computer skills (Microsoft Office/Google Suite).

Qualifications

• High School diploma, GED, or equivalent; or equivalent experience.
• 1+ year experience in customer service or public-facing role.
• Ability to manage multiple tasks in a fast-paced environment while maintaining professionalism.
• Must be able to travel to various locations and have reliable transportation.
• Proficient in Microsoft Office and/or Google Suite; strong written and verbal communication.
• EMR/EHR experience preferred.

Responsibilities

• Perform secretarial and administrative duties for the outpatient medical office and manage front desk functions identified in the ambulatory setting.
• Provide optimal support to the team and ensure patients receive high-quality care, satisfaction, and experience during check-in, scheduling, registration, and check-out; support patients post-visit for appointment needs and concerns.

Skills

Customer service

Multitasking

Communication skills

Professional demeanor

Time management

Travel flexibility

Education

High School diploma

Associates Degree

Tools

Microsoft Office

Google Suite

EMR/EHR systems

Job description

Overview

Medical Office Specialist position in an outpatient medical office. The role provides administrative and secretarial support to the department, manages front desk functions in the ambulatory setting, and ensures a positive patient experience during check-in, scheduling, registration, and check-out, with follow-up support as needed.

Responsibilities

• Perform a variety of secretarial and administrative duties for the outpatient medical office and manage front desk functions identified in the ambulatory setting.
• Provide optimal support to the team and ensure patients receive high-quality care, satisfaction, and experience during check-in, scheduling, registration, and check-out; support patients post-visit for appointment needs and concerns.

Qualifications

• Required: High School diploma, GED, or equivalent; or equivalent experience.
• 1+ year experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
• Ability to navigate competing priorities and manage time efficiently.
• Must be able to travel to various locations.
• Must have reliable transportation.
• Proficient computer skills that may include Microsoft Office and/or Google Suite platforms.
• Excellent written and verbal communication skills.

• Preferred: Associates Degree.
• Minimum of 1 year related work experience in a physician practice or hospital setting.
• EMR/EHR experience.
• Prior clerical training or knowledge.