MEDICAL OFFICE SPECIALIST

Universal Health Services; Washington (District of Columbia); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Generous PTO

Medical/Dental/Vision plans

401(k) with company match

SoFi student loan refinancing program

Educational assistance and development

Job summary

Capital Medical Group is seeking a Medical Office Specialist to provide front desk coverage, patient check-in/out, scheduling, and basic billing support. The MOS will use EMR systems, manage co-pays, and ensure accurate patient records while maintaining confidentiality.

The role requires medical terminology knowledge, strong organization, and the ability to handle interruptions with professionalism. Onsite work at the DC facilities with collaborative teamwork and patient-centered care.

Qualifications

• High school diploma or equivalent required.
• Completion of an accredited Medical Office Assistant/Specialist program or Medical Assistant program preferred.
• Experience with patient check-in/out and insurance verification preferred.
• Familiarity with medical terminology required.

Responsibilities

• Fulfills patient care responsibilities including scheduling, check-in, and patient flow; relays instructions to patients and families.
• Fulfills clerical responsibilities such as handling records, lab/x-ray reports, forms, and insurance verification.
• Maintains patient schedules, updates information, collects co-pays, and coordinates between departments.
• Greets and registers patients; provides instructions and directions; verifies information in the chart for billing.
• Answers calls, screens messages, and supports appointment follow-ups; travels between facilities as needed.
• Performs other duties as assigned.

Skills

Medical terminology

Office administration

Microsoft Office

Communication skills

Problem solving

Discretion/confidentiality

Education

High school diploma or equivalent

MOA/Medical Assistant program preferred

Tools

EMR systems

Billing software

Patient scheduling software

Job description

Responsibilities

MEDICAL OFFICE SPECIALIST

Capital Medical Group | Independence Physician Management (IPM), a UHS Subsidiary

Location: -2150 Pennsylvania Ave NW -Washington, DC

Work Setting: Onsite

Capital Medical Group is a newly acquired physician practice group within Independence Physician Management (IPM), a subsidiary of UHS. At Capital Medical Group, our mission is simple but powerful: to provide personalized, innovative, equitable, and high-quality care that improves the lives of our patients and their families. As a large multi-specialty physician practice in the region, we support more than 50 medical and surgical specialties through a network of hospitals and care locations, including GW Hospital, Cedar Hill Regional Medical Center, GW Urgent Care, and affiliated sites throughout the DMV.

Why Join Capital Medical Group?

This is an opportunity to make a meaningful impact in a growing healthcare organization where your work directly supports the patient experience and delivery of high-quality care. You will join a collaborative team that values innovation, accountability, teamwork, and excellence.

What We Offer

Joining Capital Medical Group means becoming part of a mission-driven healthcare organization committed to excellence, innovation, and growth. We offer:

• A challenging and rewarding work environment
• Competitive compensation and generous paid time off
• Medical, dental, vision, and prescription drug plans
• 401(k) with company match and discounted stock plan
• SoFi student loan refinancing program
• Educational assistance and development programs
• Career advancement opportunities across UHS and its 300+ subsidiaries

The Medical Office Specialist (MOS) is responsible for front desk coverage for the medical practice which includes registration, check-in, collecting co-pays, scheduling appointments, billing patients, and scanning records into EMR, reports, and correspondence. The MOS possesses medical terminology knowledge, organization and communication skills, ability to adapt to flexible work schedules and frequent interruptions, and professional appearance, all while maintaining a calm disposition, problem solving, and decision-making skills. Reliable, tactful, honest and discreet in maintaining confidentiality at all times. Must be able to carry out specific assignments to successful conclusion.

Qualifications

Essential Duties and Responsibilities

• Fulfills patient care responsibilities as assigned which may include: checking schedules and organizing patient flow relaying instructions to patients/families; answering calls and providing pertinent information. Always informs patients they are going to go to voicemail. Take accurate, complete written messages as required
• Fulfills clerical responsibilities as assigned which may include: sending/receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments; verifying insurance coverage and patient demographics; managing charts to ensure information is complete and accurate.
• Fulfills organizational responsibilities as assigned, which may include; respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisors quickly; schedules patients for procedures; and Insurance forms for doctors. Compiles end of day deposits and end of day reports. Follows written policies.
• Books, coordinates and reschedules patients appointments; relays necessary messages to staff; greets and registers patients in a prompt, pleasant, and helpful manner; provides necessary instructions/directions. Informs appropriate department/person of patient’s arrival; verifies necessary information and records in the medical record; uses computer system to generate information necessary for billing; and, updates patient information, collects co-pays, provides any necessary forms needing completion, obtains signatures as necessary.
• Maintains and updates current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed; answers telephone, screen calls, takes messages, and provides information; answers questions regarding patient appointments and testing; assembles new patient charts for next day visit; updates profile on all patients; educates patients before and after procedures; maintains schedule; performs appointment follow ups; acts as receptionist as necessary; and travels between facilities as requested
• Performs other duties as assigned

Education:

• High School Diploma or equivalent required
• Completion of an accredited Medical Office Assistant/Specialist program or Medical Assistant program preferre

Work experience:

• Medical Assistant Certificate of Completion and/or one year experience as a Medical Assistant or Medical OfficeSpecialist, preferred.
• Familiarity with medical terminology required
• Experience with patient check-in and check-out process (according to clinic protocol)

Knowledge/Skills:

• General medical office procedures
• Understand end of day cash balancing and charge reconciliation process (according to clinic protocol)
• Proficiency in basic computer programs and operating systems, such as Microsoft Office
• Excellent communication, organization and interpersonal skills

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.