LEAD MEDICAL OFFICE SPECIALIST

Universal Health Services; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Medical, dental, vision coverage

401(k) with company match

SoFi student loan refinancing

Educational assistance and development

Career advancement opportunities

Job summary

Capital Medical Group is seeking a Lead Medical Office Specialist for an onsite role in Washington, DC. The position oversees daily medical office operations, including scheduling, registration, and communications with patients and providers.

You will balance day’s finances, manage medical records, and coordinate staff tasks in a fast-paced setting. The ideal candidate has strong customer service, proficiency with Microsoft Office, and experience with insurance authorizations and patient

Qualifications

• High School Diploma or equivalent required.
• Completion of an accredited Medical Office Assistant/Specialist program preferred.
• Familiarity with medical terminology.
• Experience with patient check-in/check-out and appointment scheduling.

Responsibilities

• Oversee the medical office operations including patient scheduling, check-in/check-out, and registration documentation.
• Coordinate with providers and patients, answer phones, obtain insurance authorizations, and collect co-pays.
• Assist with training staff, scheduling, and maintaining physician schedules across facilities.
• Support billing processes by updating patient information and handling basic clerical tasks.

Skills

Customer service

Phone etiquette

Cash handling

Registration processing

Interpersonal skills

Education

High School Diploma or equivalent

Medical Office Assistant program

Tools

Microsoft Office

Job description

Responsibilities

LEAD MEDICAL OFFICE SPECIALIST

Capital Medical Group | Independence Physician Management (IPM), a UHS Subsidiary

Location: -2150 Pennsylvania Ave NW -Washington, DC
Work Setting: Onsite

Capital Medical Group is a newly acquired physician practice group within Independence Physician Management (IPM), a subsidiary of UHS. At Capital Medical Group, our mission is simple but powerful: to provide personalized, innovative, equitable, and high-quality care that improves the lives of our patients and their families. As a large multi-specialty physician practice in the region, we support more than 50 medical and surgical specialties through a network of hospitals and care locations, including GW Hospital, Cedar Hill Regional Medical Center, GW Urgent Care, and affiliated sites throughout the DMV.

Why Join Capital Medical Group?

This is an opportunity to make a meaningful impact in a growing healthcare organization where your work directly supports the patient experience and delivery of high-quality care. You will join a collaborative team that values innovation, accountability, teamwork, and excellence.

What We Offer

Joining Capital Medical Group means becoming part of a mission-driven healthcare organization committed to excellence, innovation, and growth. We offer:

• A challenging and rewarding work environment
• Competitive compensation and generous paid time off
• Medical, dental, vision, and prescription drug plans
• 401(k) with company match and discounted stock plan
• SoFi student loan refinancing program
• Educational assistance and development programs
• Career advancement opportunities across UHS and its 300+ subsidiaries

The Lead Medical Office Specialist is responsible for overseeing the overall functions of the medical office, which includes patient scheduling, patient check in and check out process, including properly documenting registration, communication with patients and providers, answering phones, insurance authorizations, collecting co-pays and cash payments from patients, entering charges, payments, and balancing the day, medical records, and supply management. Responsibilities may also include interviewing and training employees, planning, assigning, and directing work, addressing complaints, and resolving problems. Exhibits values of integrity and compassion. This position requires the ability to multi-task and perform in a fast-paced environment.

Qualifications

Essential Duties and Responsibilities

• Leads the overall functions of the medical office, including patient scheduling, patient check in and check out process including properly documenting registration, communication with patients and providers, answering phones, insurance authorizations, collecting co-pays and cash payments from patients, entering charges, payments, and balancing the day, medical records and supply management.
• Leads clerical responsibilities as assigned which may include sending/receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments; verifying insurance coverage and patient demographics; managing charts to ensure information is complete and accurate.
• Leads organizational responsibilities that may include; respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisors quickly.
• Leads other Medical Office Specialist staff by overseeing, maintaining and updating current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed; answers telephone, screens calls, takes messages, and provides information; answers questions regarding patient appointments and testing; assembles new patient charts for next day visit; updates profile on all patients; fulfills organizational responsibilities as assigned which may include; respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisors quickly; educates patients before and after procedures; maintains schedule; performs appointment follow ups; acts as receptionist as necessary; and travels between facilities as requested
• Assists with coordinating patient appointments; relays necessary messages to staff; greets and registers patients in a prompt, pleasant, and helpful manner; provides necessary instructions/directions. Informs appropriate department/person of patient’s arrival; verifies necessary information and documents in the medical record; uses computer system to generate information necessary for billing; and, updates patient information, collects co-pays, provides any necessary forms needing completion, obtains signatures as necessary.
• Performs other duties as assigned.

Education:

• High School Diploma or equivalent required
• Completion of an accredited Medical Office Assistant/Specialist program or Medical Assistant program preferred

Work experience:

• Medical Assistant Certificate of Completion preferred
• Minimum three years’ experience as a Medical Assistant or Medical Office Specialist
• Familiarity with medical terminology required
• Experience with patient check-in and check-out process (according to clinic protocol)

Knowledge/Skills

• General medical office procedures
• Understand end of day cash balancing and charge reconciliation process (according to clinic protocol)
• Knowledge of administrative and clerical procedures and systems, and other office procedures and terminology.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Proficiency in basic computer programs and operating systems, such as Microsoft Office
• Excellent communication, organizational and interpersonal skills
• Detail oriented and thorough in completing work tasks.

Equipment Operated:

• Office equipment such as fax machine, copier, and telephone system
• EKG machine, other patient care testing

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.