Medical Office Specialist

Hackensack Meridian Health; South River (NJ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health seeks a dedicated Medical Office Specialist to manage front desk operations in an outpatient setting. You will coordinate check-in, scheduling, registration and checkout while ensuring patients receive exceptional care and a positive experience.

Requirements include a high school diploma or GED and 1+ year of customer service; travel to various locations and reliable transportation are necessary.

Qualifications

• High School diploma, GED, or equivalent.
• 1+ years experience in customer service.
• Ability to handle multiple tasks in a fast-paced environment.
• Ability to travel to various locations and have reliable transportation.
• Proficient computer skills including Microsoft Office/Google Suite.
• Excellent written and verbal communication.

Responsibilities

• Perform front desk functions in the ambulatory setting.
• Provide optimal support to team and ensure patients receive best care during check-in, scheduling, registration and check-out.
• Support patients post-visit for appointment needs and concerns.

Skills

Customer service

Multitasking

Time management

Communication skills

Computer literacy

Professional demeanor

Education

High School diploma or GED

Associates Degree preferred

Tools

Microsoft Office

Google Workspace

EMR/EHR experience

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Medical Office Specialist performs a variety of secretarial and administrative duties for the outpatient medical office relating to the organization and management of the department. The Medical Office Specialist is responsible for all front desk functions identified in the ambulatory setting. The role of the Medical Office Specialist is to provide optimal support to the team and to ensure patients receive the very best care, satisfaction and experience during the check-in, scheduling, registration, and check-out process while at the office, and continue to support our patients post visit for any appointment needs and concerns.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), or GED equivalent programs and/or equivalent experience.

• 1+ years experience working with the public in a customer service setting.

• Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.

• Ability to navigate competing priorities and manage time efficiently.

• Must be able to travel to various locations.

• Must have reliable transportation.

• Proficient computer skills that may include but are not limited to Microsoft office and/or Google Suite platforms.

• Excellent written and verbal communication skills.

Education, Knowledge, Skills and Abilities Preferred:

• Associates Degree.

• Minimum of 1 year related work experience in a physician practice, hospital setting.

• EMR/EHR experience.

• Prior clerical training, knowledge.

Minimum rate of $20.64 Hourly

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.

• Experience: Years of relevant work experience.

• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.

• Skills: Demonstrated proficiency in relevant skills and competencies.

• Geographic Location: Cost of living and market rates for the specific location.

• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.

• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.