Medical Office Scheduler & Patient Services

Griffin Health; Derby, Northern (CT, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Griffin Health in Derby, CT seeks a receptionist to promptly and professionally answer calls, update patient demographics, and enter data into the electronic health record. The role includes scheduling appointments according to established protocols and triage guidelines.

Applicants should have strong customer service skills and the ability to multi-task in a medical office environment. A high school diploma or GED is required, with preference for completion of a medical office/administration

Qualifications

• High school diploma or GED required.
• Knowledge of medical terminology and medical insurance requirements preferred.
• Graduation from medical office or medical administration program is preferred.

Responsibilities

• Promptly and professionally answers telephone calls.
• Update patient demographic information in the electronic record.
• Enter new patient records as needed.
• Verify insurance information and eligibility.
• Schedule patient appointments per office protocols and triage guidelines.
• Communicate with physician office staff on patient concerns and scheduling changes.
• Refer patients to Griffin Faculty Physician and Griffin Hospital resources.
• Identify gaps in care and schedule preventive visits.
• Assist with population health outreach campaigns as needed.
• Perform other duties as assigned by supervisor or manager.

Skills

Customer service

Multitasking

Telephone handling

Communication

Education

High school diploma or GED

Medical terminology knowledge

Medical office/administration program (preferred)

Tools

Electronic Health Records (EHR)

Job description

Griffin Health in Derby, CT seeks a receptionist to promptly and professionally answer calls, update patient demographics, and enter data into the electronic health record. The role includes scheduling appointments according to established protocols and triage guidelines.

Applicants should have strong customer service skills and the ability to multi-task in a medical office environment. A high school diploma or GED is required, with preference for completion of a medical office/administration