Medical Office Receptionist - Southern Hills

The US Oncology Network; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

The US Oncology Network is seeking a Medical Office Receptionist to join the Southern Hills site in Las Vegas, NV. You will welcome patients, manage check-in/out, handle calls, scheduling, and basic office tasks in a fast-paced oncology setting.

Ideal candidates will have a high school diploma and prior receptionist experience, plus proficiency in Microsoft Office. This is an on-site role with a strong focus on patient service and confidentiality.

Qualifications

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.

Responsibilities

• Greets patients and visitors to the office in a prompt, courteous, and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipts.
• Answers, screens, and responds to routine questions; routes calls to appropriate personnel or takes thorough messages. Pages clinical personnel as appropriate. Communicates messages accurately and timely according to procedures.
• Checks patients out after examination. Schedules returning appointments in accordance with provider and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of cancellations and makes notes in patient charts.
• Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines regarding patient records.
• Other duties as requested or assigned. May type memos and forms.

Skills

Customer service

Phone etiquette

Data entry

Computer literacy

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Comprehensive Cancer Centers of Nevada (CCCN) is an award-winning multidisciplinary oncology group comprising medical oncology, hematology, radiation oncology, breast surgery and pulmonary medicine, with treatment centers and offices throughout Southern Nevada. For more than 50 years, the practice has provided oncology services to patients in and out of state with a specialized physician and nursing staff. Our team provides the most effective treatments, both existing and emerging, to diagnose and successfully treat cancer and blood disorders. Motivated, caring professional are encouraged to join us.

Career Opportunity

We are seeking a Medical Office Receptionist that will be based at the Southern Hills site in Las Vegas, Nevada. In this role, you will work in a fast-paced, high-volume oncology practice with some of the best physicians in their fields while providing care to patients in a successful health care organization.

Scope

Professionally greets and welcomes patients and their friends/family. Registers and schedules appointments for patients in an efficient and timely manner. Answers, screens, and direct all incoming calls to appropriate personnel, relaying messages between patients and clinical staff. Supports and adheres to the organization’s compliance program, including the Code of Ethics and Business Standards.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets patients and visitors to the office in a prompt, courteous, and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipts.
• Answers, screens, and responds to routine questions; routes calls to appropriate personnel or takes thorough messages. Pages clinical personnel as appropriate. Communicates messages accurately and timely according to procedures.
• Checks patients out after examination. Schedules returning appointments in accordance with provider and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of cancellations and makes notes in patient charts.
• Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines regarding patient records.
• Other duties as requested or assigned. May type memos and forms.

Qualifications

MINIMUM QUALIFICATIONS

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.

Competencies

• Demonstrates Adaptability: Handles day-to-day work challenges confidently; adjusts to multiple demands and shifting priorities; demonstrates flexibility.
• Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the work site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including manual and finger dexterity and eye-hand coordination. Requires standing and walking for extended periods. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

Work Environment

Work is performed in an office or clinical environment and involves in-person interaction with co-workers, management, and/or clients. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require minimal travel by automobile to office sites.

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. This employer participates in E-Verify.