Medical Office Receptionist

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Madison (WI); On-site; USD 26,518 - 27,896; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement savings with employer match

Paid time off

Paid parental leave

Job summary

BEHAVIORAL HEALTH PRACTICE SERVICES LLC. is seeking a Medical Office Receptionist in Madison, WI. This role involves managing daily office activities to ensure excellent service to patients and clinicians. Responsibilities include scheduling, customer service, and supporting clinician tasks.

Candidates should possess strong communication skills and the ability to handle confidential information. Benefits include medical and retirement options, paid time off, and more.

Qualifications

• 1+ year of experience in healthcare operations or customer service preferred.
• Ability to work independently and as a team member.
• Comfortable handling sensitive and confidential information (HIPAA).

Responsibilities

• Create a positive work environment and support clinician engagement activities.
• Prepare schedules for patients, ensuring complete paperwork.
• Maintain cleanliness and appearance in the office.
• Communicate with peers and patients to support care.
• Provide exceptional customer service and assist with patient requests.
• Collect copayments and verify insurance eligibility.
• Assist clinicians with administrative tasks and maintain a secure environment.

Skills

Ability to multitask and prioritize duties

Strong written and verbal communication skills

Proficiency in Microsoft Office and EMRs

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Job description

Job Summary

The Medical Office Receptionist is responsible for managing the front office daily activities for the practice location, ensuring quality customer service to in‑person and remote patients and clinicians.

Benefits

• Medical, dental, vision, AD&D insurance
• Short‑term and long‑term disability insurance
• Life insurance
• 401(k) retirement savings with employer match
• Paid parental leave
• Paid time off
• Holiday pay
• Employee Assistance Program

Compensation

$19.25-$20.25 per hour, plus quarterly bonus/incentive potential.

Location

5316 Wall St Suite 290, Madison, WI 53718

Duties & Responsibilities

• Operational Excellence: Create a positive work environment and support in‑office clinician and staff engagement activities to promote culture, engagement, and connection.
• Schedule Preparation: Prepare schedules for all patients, ensuring complete paperwork, current credit cards, accurate demographics, and prepared patient charts.
• General Office Duties: Maintain cleanliness and appearance; sort office mail, scan documents, e‑faxes, manage shared office email, keep office upkeep, and prepare the practice for patients and clinicians.
• Communication: Communicate with peers, clinicians, and patients to support patient care and clinician satisfaction.
• Patient Support: Provide exceptional customer service, respond promptly to patient needs, handle sensitive situations following crisis and de‑escalation processes, greet and check patients in/out, assist with phone/email/portal requests, manage payment/billing queries, and triage urgent requests.
• Revenue Collection: Collect co‑payments and balances at service, verify insurance eligibility, and contact patients to resolve issues.
• Clinician Support: Assist clinicians with administrative tasks, coordinate additional patient questions, audit appointment accuracy, and maintain a pleasant, secure working environment.

Required Skills & Abilities

• Ability to multitask and prioritize duties to support high‑quality patient experience.
• Ability to work independently and as a team member.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and EMRs.
• Comfortable handling sensitive and confidential information (HIPAA).

Education & Experience

• High school diploma or equivalent required.
• Associate or bachelor’s degree preferred.
• 1+ year of experience in healthcare operations, customer service, or a similar setting preferred.

Physical Requirements

The employee is regularly required to sit, stand, bend, talk, hear, walk, and lift or move objects up to 25 pounds. Specific vision needs include close, distance, color, peripheral, and depth perception, and the ability to adjust focus.

EEO Statement

LifeStance is an equal‑opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all employees. LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. For accommodation requests, contact our Human Resources Team at [e-mail].