Medical Office Manager

TieTalent; City of Poughkeepsie (NY); On-site; Full time

Job summary

A leading company in behavioral health is seeking a Medical Office Manager to oversee daily operations at their Poughkeepsie Center. The role involves supervising staff, managing office procedures, and ensuring compliance with regulations. Ideal candidates will have an associate degree or substantial medical office experience, along with strong leadership and organizational skills.

Benefits

Medical, dental, and vision coverage

403(b) retirement plan with employer match

Paid vacation, holidays, sick, and personal days

Group life and disability insurance

Pet insurance

Qualifications

• Associate degree or 5 years of medical office experience required.
• Proficiency in Microsoft Office and EHR systems essential.
• Knowledge of OMH regulations and HIPAA is preferred.

Responsibilities

• Supervise front office staff and clinical team.
• Oversee client check-in/out and record updates.
• Manage office supplies and ensure daily coverage.

Skills

Communication

Organization

Multitasking

Leadership

Bilingual English/Spanish

Education

Associate degree in human services or related field

5 years of medical office experience

Tools

Microsoft Office

Electronic Health Records

Netsmart or similar EHR systems

Job description

Join to apply for the Medical Office Manager role at TieTalent

Seeking an experienced Medical Office Manager to join our Behavioral Health Network. The Office Manager will oversee day-to-day operations at the Poughkeepsie Center supporting our staff and clients through supervision of front desk operations and interaction with the individuals we serve.

Position Details

• Title: Office Manager
• Salary: $21.00 - $23.00 per hour
• Status: Full-Time, Non-Exempt, 40 Hours per week
• Supervisor: Senior Office Manager
• Location: Poughkeepsie Behavioral Health Center
• Center Hours: Monday, Wednesday, Friday 8:30am-5:30pm & Tuesday, Thursday 8:30am-7pm
• Schedule: Monday - Friday 8:30am-5:30pm, coverage may be needed till 7pm on Tuesdays or Thursdays

Responsibilities

1. Supervise front office staff and clinical team at the Behavioral Health Center.
2. Oversee clerical duties including client check-in/out, copay collection, and record updates.
3. Ensure adequate office coverage daily.
4. Support insurance and billing coordination with the Billing team.
5. Provide Electronic Health Record (EHR) training and support.
6. Develop and implement office procedures and policies.
7. Manage office supplies and reporting to the Senior Office Manager.
8. Handle customer inquiries and complaints.
9. Recruit, interview, and recommend candidates for office staff.
10. Participate in staff development and training.
11. Ensure compliance with organizational and regulatory standards.

Qualifications

• Associate degree in human services or related field with relevant experience OR
• 5 years of medical office experience.
• Proficiency in Windows, Microsoft Office, and Electronic Health Records.
• Knowledge of Netsmart or similar EHR systems preferred.
• Understanding of OMH regulations, HIPAA, and insurance regulations.
• Excellent communication, organization, multitasking, and leadership skills.
• Bilingual English/Spanish is a plus.

Benefits

• Medical, dental, and vision coverage.
• 403(b) retirement plan with employer match up to 5%.
• Paid vacation, holidays, sick, and personal days.
• Additional benefits including group life, disability insurance, EAP, pet insurance, and more.

Our Mission & Values

Family Services aims to support community well-being through compassion, integrity, hope, diversity, respect, community, justice, and quality.

Application Note

Family Services is an equal opportunity employer and complies with disability laws. Reasonable accommodations are available upon request. Must be authorized to work in the U.S. without sponsorship.