Medical Office Coordinator - Hampton Health

Exeter Hospital; Hampton (NH); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading healthcare provider in the NH seacoast region is seeking a part-time Medical Office Coordinator responsible for managing patient records and administrative duties to support high-quality patient care. The ideal candidate will be customer-focused and experienced in a medical office setting, promoting a positive environment for patients and staff alike.

Benefits

Comprehensive benefits package

Ongoing training and growth opportunities

Qualifications

• 1-3 years experience in a customer service environment.
• BCLS certification within 6 months of hire.

Responsibilities

• Manage new patient medical records for all of Core-Primary Care.
• Perform daily administrative duties including check-in, scheduling, and answering telephones.
• Collect co-pays and verify insurance eligibility.

Skills

Customer Service

Data Entry

Scheduling

Education

High school graduate or equivalent

Job description

Medical Office Coordinator - Hampton Health

Hampton Health/Internal Med

CORE-Hampton Health

Hampton, NH

Administrative/MA

Part-time, Day Shift, 32 hrs/week, Mon, Tues, Thurs, and Fri 8a-5p (1 hr lunch), Wed off

Posted 05/02/2025

Exeter Hospital, Core Physicians, part of Beth Israel Lahey Health, proudly serve the beautiful NH seacoast region. Our principal mission is to work together to create healthier communities. What makes us unique is the spirit of our staff who are team-oriented and focused on providing an outstanding patient care experience and quality outcomes for those we are privileged to serve. In addition, we want to ensure that our employees feel well cared for by offering a comprehensive benefits package, ongoing training and growth opportunities, wellness resources, special perks, and more.

Core Physicians has been recognized for Patient-Centered Model of Care. We are proud of the strong commitment Core places on delivering high-quality, comprehensive, accessible care to all patients.

This Medical Office Coordinator position will primarily be responsible for managing new patient medical records for all of Core-Primary Care. Other responsibilities may include scheduling or directing inquiries, patient referrals, data entry, medical records support, maintenance of office supplies, and daily banking. The ability to travel to other Core locations in the Seacoast may be required.

Requirements:

• High school graduate or equivalent
• 1-3 years experience in a customer service environment
• BCLS certification within 6 months of hire

Major Responsibilities:

1. Utilize superior customer service skills to perform daily administrative duties including greeting, check-in, check-out, scheduling patients, answering telephones, and taking messages.
2. Collect co-pays, patient balances, verify insurance eligibility, update patient demographics, and meet TOS payment, eligibility, and denial rate performance metrics as assigned.
3. Post payments and adjustments, balance daily journal, and close batches daily. May be asked to prepare and deliver bank deposits following established policies.
4. Mentor and train new staff as needed.
5. Provide patient referrals with physician direction or ensure appropriate referrals are obtained for specialty visits.
6. Assign new patients to a provider and care team to establish a care partnership, ensuring scheduling consistency for their care team.
7. Follow all standard work protocols and complete order and referral reconciliation as required.
8. Maintain sensitivity to patient comfort, confidentiality, and concerns, creating a therapeutic environment in accordance with provider and CORE standards.
9. Provide coverage for other Core offices as requested.