Medical Office Coordinator - Covenant High Plains Surgery Center

SCA Health; Lubbock (TX); On-site; USD 22,041 - 27,552; Full time

Job summary

SCA Health in Texas is hiring for a front‑office role to support patients, physicians and staff. You will manage check‑in/check‑out, scheduling, insurance verification and phones.

The position requires at least one year in a medical office, strong communication, and proficiency with EHR systems and MS Office.

Join a team that values quality care, patient service, and a fast‑paced environment, with competitive pay and benefits.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year in a medical office setting.
• Excellent communication and organizational skills.
• Proficiency with EHR systems and MS Office is required.

Responsibilities

• Assist with front-office functions including patient relations, check-in/check-out, scheduling, insurance verification, and answering phones.
• Welcomes and greets all patients and visitors, in person or over the phone.
• Registers new patients and updates existing patient demographics collecting detailed information.
• Schedules appointments and manages patient flow.
• Ensures timely and accurate patient charge entry into the billing system and assists with co-pays.
• Handles patient inquiries, concerns, and complaints.
• Orders and manages office supplies and equipment.
• Maintains a clean, inviting, and friendly environment.

Skills

Customer service

Communication skills

Multitasking

Education

High school diploma or equivalent

Tools

EHR systems

Microsoft Office

Scheduling software

Job description

Overview

At SCA Health, we believe health care is about people — the patients we serve, the physicians we support, and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient‑centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value‑based care to patients without compromising quality or autonomy.

What sets SCA Health apart isn’t just what we do, it’s how we do it. Each decision we make is rooted in seven core values:

• Clinical quality
• Integrity
• Service excellence
• Teamwork
• Accountability
• Continuous improvement
• Inclusion

Our values aren’t empty words — they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.

At SCA Health, we offer a comprehensive benefits package to support your health, well‑being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit https://careers.sca.health/why-sca to learn more about our benefits.

Responsibilities

• Assist with all front‑office functions including patient relations, check‑in/check‑out, scheduling, insurance verification, and answering phones.
• Welcomes and greets all patients and visitors, in person or over the phone.
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.
• Schedules appointments and manages patient flow.
• Ensures the timeliness and accuracy of patient charge entry into the billing system and assists with collecting and recording co‑pays.
• Handles patient inquiries, concerns, and complaints.
• Orders and manages office supplies and equipment.
• Maintains a clean, inviting, and friendly environment.

Qualifications

Education Required

• High school graduate or equivalent

Experience Required

• Minimum of one year in a medical office setting.
• Excellent communication and organizational skills.
• Proficiency in electronic health record (EHR) systems and Microsoft Office Suite.
• Ability to multitask and work in a fast‑paced environment.

Preferred Skills

• Knowledge of computers, faxes, printers, and other equipment.
• Proficient in MS Office programs (Word, Excel, Outlook, Forms, Access, and PowerPoint).
• Ability to handle confidential matters responsibly.
• Ability to work in a multi‑task, high‑stress environment.

USD $16.00/Hr. USD $20.00/Hr.