Medical Office Coordinator

HCA Healthcare; El Paso (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) match

Tuition assistance

Job summary

El Paso Specialists, part of HCA Healthcare, seeks a Medical Office Coordinator to direct front office operations and improve patient access and experience. This full-time role supports scheduling, registration, and staff coordination in a daytime schedule.

Responsibilities include hiring assistance, staff communication, and maintaining privacy and compliance while ensuring efficient patient flow and high-quality care.

Qualifications

• Two or more years of medical office experience required.
• RMA, CMA or LPN certification beneficial.

Responsibilities

• Direct front office operations to improve patient access and experience.
• Assist in hiring and coordinating clerical and clinical support staff.
• Maintain smooth patient flow: scheduling, registration, rooming, and phone coverage.
• Oversee daily staff scheduling to meet demand and care standards.
• Ensure confidentiality and compliance with ethics and privacy policies.

Skills

Medical office experience

Customer service

Scheduling

Education

High school diploma or GED

Job description

Job Summary And Qualifications

Do you have the career opportunities as a(an) Medical Office Coordinator you want with your current employer? We have an exciting opportunity for you to join El Paso Specialists which is part of the nation’s leading provider of healthcare services, HCA Healthcare.

Full time (Monday - Friday, days), no nights, no on-call, no weekends, no holidays

Seeking a Medical Office Coordinator for our practice who is responsible for directing front office functions with a demonstrated need for additional coordination in alignment with the Practice Manager III or Practice Administrator I or II. Facilitates workflow that promotes ease of patient access and efficiency of workflows to ensure personalized, high-quality care and patient experience.

What will you do in this role:

• Directly responsible for the efficiency and quality of patient experience relating to patient access via online scheduling, inbound phone calls, and in-person encounters; and ease and accuracy of registration processes, including collection of co-pays and deductibles.
• Assist in hiring and selecting clerical and clinical (non-provider) practice staff
• Regularly communicates with non-provider staff individually and in staff meetings, emphasizing creating an environment that supports dignity and respect while encouraging and welcoming the voice of all team members.
• Oversee the process of preparing patients for examination and treatment.
• Manages staff scheduling to daily levels appropriate to volume demands and in accordance with the organization’s care standards and associated operating metrics.
• Assists and provides additional frontline staffing support and coverage to maintain practice operations (answering phones, scheduling, rooming patients, etc.).
• Maintains the practice’s supply of inventory, physical facilities and core non-provider staffing in ready, functional operating conditions at all times.
• Ensures any patient complaints are handled appropriately and timely (initial response same or next day; findings shared with appropriate members of practice, market/division, and/or other executive leadership).
• Maintains strict confidentiality, always adhering to organizational standards for ethics, compliance, and patient privacy.

Perform Other Duties As Required

Must adhere to all Physician Services policies and procedures.

What Qualifications you will need:

EDUCATION:

High school diploma or GED preferred.

Medical Office Specialist or related practice operations certificate preferred.

EXPERIENCE:

Two or more years of medical office experience is required.

CERTIFICATION/LICENSE:

RMA, CMA or LPN certificate is beneficial.

CPR Certification is preferred.

Benefits

El Paso Specialists, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Note: Eligibility for benefits may vary by location.

Supporting HCA Healthcare's 186 hospitals and 2,400+ sites of care, Physician Services plays a crucial role as the main entry point for patients looking for high-quality healthcare within the HCA Healthcare system. With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician-driven, value-added solutions to assist physicians in providing high-quality, patient-centered care, aligning with our mission to care for and enhance human life.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.