MEDICAL OFFICE CLERK

Destiny Management Services LL; Key West (FL); On-site; USD 26,000 - 34,000; Full time

Job summary

Destiny Management Services LLC is seeking experienced Medical Office Clerks to support the NAS JAX Key West facility in Florida. Duties include greeting patients, scheduling appointments, and maintaining accurate medical records in a military healthcare environment.

The ideal candidate will demonstrate a minimum of 6 months office experience, strong typing at 50 WPM, and excellent communication and customer service skills in a fast-paced setting.

Qualifications

• High school diploma or GED; medical terminology desired.
• Minimum 6 months of office experience.
• Fully qualified typist with 50 WPM.
• Excellent written and verbal communication skills.

Responsibilities

• Greet patients at the front desk and direct calls as needed.
• Answer main office phone line and take messages.
• Schedule medical appointments and verify patient eligibility.
• Organize and review patient records for completeness and accuracy.
• Obtain documentation requested by healthcare providers.
• Perform administrative and clerical duties to support medical care.
• Conduct end-of-day reconciliation and resolve pending appointments.

Skills

Typing 50 WPM

Communication skills

Customer service

Telephone etiquette

Reception duties

Education

High school diploma or GED

Tools

AHLTA

CHCS / MHS GENESIS

DEERS

Job description

Description

Destiny Management Services, LLC is a leading source of staffing services and business solutions to the Federal Government. Founded in 1996, we have provided job opportunities for more than 1000 employees nationwide in various fields.

We are looking for experienced professional Medical Office Clerks to support the local Medical Treatment Facility at Naval Air Station (NAS JAX) Key West, Florida. Quality healthcare Personnel will be utilizing military records systems to assist the department and base in its mission. If you meet these specific requirements outlined below, we invite you to apply!

QUALIFICATIONS:

• Mandatory knowledge and skills.
• A fully qualified typist with a minimum of 50 WPM is required.
• General medical ethics, telephone etiquette, and excellent communication and customer service skills.
• General office administrative and clerical skills to perform receptionist duties and answer telephones.
• Ability to communicate effectively, both orally and in writing.

Education.

High school diploma or General Educational Development (GED) equivalency. Medical terminology desired.

Experience.

At least 6 months of experience in office setting.

Work Environment/Physical Requirements. The work is primarily sedentary. However, there may be some physical demands. Requirements include prolonged walking, standing, sitting or bending.

UNIQUE MILITARY HEALTHCARE SYSTEMS/PROCEDURES:

• Armed Forces Health Longitudinal Technology Application (AHLTA)
• Composite Health Care Systems (CHCS) and/or MHS GENESIS
• Defense Enrollment Eligibility Reporting System (DEERS)
• Military Filing System – by sponsor social security, terminal digit order, color- coded and blocked filing system.
• Contents of a military medical record, layout, sections, family members prefix designation, forms used in an MTF, and the medical record tracking procedures.

Requirements

PERFORMANCE OUTCOMES:

• Greets patients/visitors at a front desk, information center or office setting.
• Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.
• Arranges and schedules medical appointments and determines patient eligibility for services. Relays general instructions to patients or make referrals to other sections. Obtains updates and files medical records as needed.
• Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines. Ensures arrival of medical records prior to appointment(s).
• Initiates and locates patient medical records as needed.
• Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
• Performs other administrative and clerical duties in support of the medical care and operational support. Creates appointment schedules and templates in patient appointment computer system.
• Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.